Night Auditor at Sofitel in Gold Coast, Queensland, AU

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #workyourwayAccor

About Novotel Surfers Paradise…

Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, close to all forms of public transport and our iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: Boulevard Café & Bar, The Restaurant, on# 5 outdoor bar, as well as in-room dining. We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Job Description

About the role…

As Night Auditor, you’ll play a crucial role in ensuring a seamless overnight experience while delivering a 5-star service to our valued guests. As the first and last point of contact, you’ll set the standard for excellence by offering warm, genuine, and attentive hospitality throughout their stay.

This is a part-time position with a minimum guarantee of 30 hours per week.

Your key responsibilities will include:

• Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Night Manager.
• Providing exceptional customer service during guest check-ins/check-outs and assisting with any inquiries at the Front Desk.
• Ensuring effective communication during handovers at the start and end of each shift, keeping everyone in the loop.
• Proactively managing guest requests and collaborating with various departments to exceed guest expectations.

If you are passionate about delivering exceptional service, anticipating guest needs, and making a lasting impact, this is the perfect opportunity to help create unforgettable experiences for our guests.

Qualifications

About you…

• Previous experience as a Night Auditor in a high volume hotel, 200+ rooms
• Proven experience with PMS: Opera cloud highly desirable
• Exceptional customer service skills, communication and time management skills
• Strong Microsoft office skills and an excel expert
• Excellent written and verbal communication skills, with the ability to interact effectively with guests and team members.
• Ability to work autonomously, prioritize tasks, and thrive in a fast-paced, dynamic environment.
• Positive attitude and professionalism, with a genuine passion for delivering unforgettable guest experiences.
• Strong problem-solving abilities and a proactive approach to managing guest needs.
• Possess a proactive and resourceful approach with high level of accuracy and attention to detail
• The ability to work evening shifts 11pm – 7am over a rotating roster as per business needs, including weekends and public holidays
• Willingness to obtain or have a current QLD RSA and First Aid Certificate
• Qualifications in Accounting and/or Finance desirable however not essential
• Excellence in your field and the demonstrated ability to act as a true ambassador for our Hotel.
• Strong team player
• Must hold unlimited work rights in Australia.

Additional Information

What’s in it for you?

In return, we offer excellent career development and training opportunities within a dynamic and supportive team as well as employee benefits including discounted accommodation and food & beverage services worldwide.

• Part-time position (minimum 30 hours per week)
• Paid birthday or wellness leave
• Free staff meals during shift
• ACCOR Career Milestone and birthday celebrations
• Colleague food and beverage and accommodation discounts across our worldwide Accor Network
• Training opportunities through the Accor Academy

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing career and professional development opportunities

• A rewarding work environment

• Global discounts on hotel accommodation & Food and Beverage

What are you waiting for? APPLY NOW