F&B Team Member - Breakfast at Sofitel in Brentford, England, GB

Company Description

Join a hotel member of the Adagio - part of Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring. Opportunities for growth and advancement are plentiful. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.

Have the opportunity to become a Heartist®, and let your heart guide you in this world where life beats stronger.

Job Description

To deliver an exceptional breakfast experience by ensuring that the breakfast area is welcoming, clean, well-presented and fully stocked at all times.

The Breakfast Ambassador is responsible for providing outstanding guest service while maintaining the highest standards of food hygiene, cleanliness and safety

Key Responsibilities

Guest Service

• Welcome guests in a warm, friendly and professional manner.
• Ensure every guest receives excellent customer service throughout breakfast.
• Answer guests' questions regarding breakfast items, allergens and hotel facilities.
• Anticipate guests' needs and resolve any issues promptly and professionally.
• Promote a positive and welcoming atmosphere.

Breakfast Service

• Prepare and present the breakfast buffet in accordance with Adagio brand standards.
• Ensure hot and cold food items are replenished throughout service.
• Prepare hot breakfast items where required.
• Monitor food quality, freshness and presentation at all times.
• Ensure beverages, coffee machines and juice dispensers remain fully stocked and operational.

Food Safety & Hygiene -(training can be provided)

• Follow all Food Safety, HACCP and Health & Safety procedures.
• Carry out and record food temperature checks.
• Ensure correct storage, rotation and labelling of food (FIFO).
• Maintain high standards of cleanliness within the breakfast area, kitchen and storage rooms.
• Report any food safety concerns immediately

Stock Control

• Check stock levels daily.
• Receive deliveries and ensure products are stored correctly.
• Report shortages or damaged items to the manager.
• Minimise food waste through effective stock rotation and portion control.

Teamwork

• Work closely with Reception, Housekeeping and Maintenance to ensure an excellent guest experience.
• Support colleagues during busy periods.
• Attend departmental meetings and training sessions.
• Carry out any other reasonable duties requested by management.

Skills & Experience

• Previous experience in hospitality or food service is desirable.
• Excellent customer service and communication skills.
• Positive attitude and friendly personality.

Qualifications

Candidates must be guest-oriented and service-minded

previous F&B / Hotel experience is a plus

Additional Information

Assisting Reception during quieter periods.