EN - Reservations Agent at Sofitel in Malaysia

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival.

What you will be doing:

• Manage reservations via phone, email, and online channels
• Communicate with guests prior to arrival
• Collaborate with the Front Office and other hotel departments
• Consistently offer exceptional, friendly, and engaging service
• Ensure the best options for guests while maximizing revenue through up-selling
• Recommend hotel facilities and assist guests with information and special requests
• Handle room reservation requests, enter rooming lists, and maintain accurate system data

Qualifications

Your experience and skills include:

Guest focused personality is essential

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus