Banking Operations Administrator at snappi · Ioannina

About snappi

At Snappi, we're building a neobank from the ground up. Our mission is to empower financial freedom through technology, offering innovative and transparent digital banking solutions.

Join us in reshaping the financial landscape!

About the role

We are looking for a Banking Operations Administrator to join our Banking Operations team. You will run the day-to-day back office for account administration and seizure orders, handle consumer lending requests, manual legal entities onboarding and support funds transfer and card-related requests.

What you'll be doing

Account Administration & Seizures

• Manual onboarding, account opening and closing (merchants; exceptions for individuals)
• Monitoring reconciliation and settlement of snappi transactions
• Issuing account statements and certificates (e.g., interest income)
• Handling queries on account fees/pricing and exceptions on account access or deposit interest
• Processing seizure orders (e-seizures) from AADE, e-EFKA, courts and other creditors:

Funds Transfers (support)

• Supporting customer requests on transfers (recalls, reversals, investigations, Verification of Payee queries
• First-level review of transfer exceptions and alerts, escalating to the Funds Transfers and AML teams

Consumer Lending

• Handling customer requests coming through Customer Service
• Pay Later returns, disputes and exceptions
• Pay Later / Early Salary statements, and support for future loan products

Cards (support)

• First-level handling of card-related requests from Customer Service and escalation to the Cards team

Reporting, processes & controls

• Preparing operational and regulatory reporting for the above areas

• Documenting procedures and improvements, including automation opportunities

• Taking part in testing (UAT) of new features and products with Product and IT

• Bachelor’s degree in Finance, Economics or Business, or equivalent banking experience

• 3 years’ experience in banking sector

• General knowledge with seizure orders and the related framework (e-seizures, unseizable accounts)

• General knowledge of retail lending (consumer loans, Pay Later, loan lifecycle)

• General understanding of payments and funds transfers (SEPA, SEPA Instant, TARGET/T2, DIAS, PSD2)

• General awareness of AML and sanctions screening

• Basic understanding of card payments (schemes, disputes/chargebacks)

• Working knowledge of GDPR in a banking context

• Advanced Microsoft Office knowledge

• Strong attention to detail and a control mindset

• Clear verbal and written communication; strong collaboration skills

• Problem-solving attitude and ability to work in a fast-paced environment

• Fluent Greek and English

Why Join Snappi?

We foster a culture of innovation, trust, and continuous development. We focus on solutions and results. Your work will directly shape the future of banking, making financial services more accessible and impactful. If you're ready to make a difference, we’d love to hear from you!

At Snappi, we invest in your well-being, growth, and work-life balance with a benefits package designed to support both your personal and professional journey:

• Competitive salary
• Hybrid work flexibility
• 37-hour work week
• Extra paid time off
• Medical & Life insurance coverage
• 24/7 Mental Health support for you and your family
• Employer-sponsored pension plan
• Exclusive perks with special rates on banking products
• Ongoing learning & career development opportunities
• Team activities & events to foster bonding, well-being, and a strong company culture

Plus, for parents:

• Daycare allowance to help cover preschool costs
• Additional school monitoring days
• Savings plan for your children

We believe diversity makes us stronger. Here, everyone belongs -no matter your background, beliefs, or identity. We hire and support people of all races, religions, colors, nationalities, genders, sexual orientations, ages, marital statuses, and abilities. Your uniqueness is an asset for Snappi.