Tech - L2 Server Repair CA at SMS Infocomm in Santa Clara, CA

Summary

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility

• Daily Responsibilities – 90%
  • Inspect, test, and diagnose servers
  • Replace parts as needed
  • Conduct and analyze server stress tests
  • Document all symptoms, test results, and parts replaced in shop floor tool
  • Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
  • Provide back up for QC, inspection, and motherboard testing
  • Maintain parts consumption
  • Other duties as assigned by leadership
• Team building & leadership – 10%
  • Maintain and nurture positive work environment
  • Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
  • Follow process for system and parts managements

Other Personal Skills Required

• Know basic server architecture
• Know how to assemble components to make server functional
• Run and understand testing diagnostics
• Understand basic networking architecture
• Understand basic error codes
• Able to trouble shoot common server errors and issues
• Motivated to solve problems
• Interested in constantly learning about servers and networking

Education and Experience

• Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired

• Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools

• Experience with replacing parts on servers

• Experience with server configuration

• Good written and verbal skills – needs to documents errors and repairs

• Industry/Environment: Prefer to have worked in a PC or server type of environment

• Must be able to identify and resolve problems in a timely manner.

SMS’s Competencies:

• Shows determination to achieve excellent results
• Committed to process improvement
• Demands top performance
• Inspires commitment

Physical Demands

• While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
• Employee must be able to lift objects approximately up to 50lbs
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

• Must be able to tolerate moderate to high noise level in a warehouse environment
• Must be able to work in (hot or cold) weather conditions

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.