Client Service Associate at Smoker & Company LLC in Ephrata, PA

Smoker Wealth Management LLC

Smoker Wealth Management, LLC is a financial services firm providing personalized financial planning, investment management, and wealth advisory services throughout Central Pennsylvania. With offices in Leola and Ephrata, our team is committed to exceptional client service, lasting relationships, and helping clients pursue their financial goals.

Position Overview

Smoker Wealth Management, LLC is seeking a professional, detail-oriented Client Service Associate to serve as a key client contact while providing administrative, operational, and compliance support to Financial Advisors. This role helps ensure a seamless client experience through account administration, accurate records, client communications, and event support.

The ideal candidate is organized, service-minded, and comfortable managing multiple priorities in a fast-paced environment. Financial services experience is preferred, but we are willing to train a motivated professional eager to grow in wealth management.

Qualifications

Required

• Strong verbal and written communication skills, including professional business correspondence.
• Excellent attention to detail, organization, and ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to learn new technology, adapt to changing processes, and maintain confidentiality.
• Ability to successfully pass criminal and financial background checks.

Preferred

• Experience in financial services, wealth management, banking, insurance, accounting, or a related business environment.
• Familiarity with investment terminology, CRM systems such as Redtail, document imaging, or electronic records management.
• Industry registration or securities licenses are a plus, such as SIE, Series 7, Series 66, or equivalent.
• Prior experience supporting advisors, financial professionals, or client service teams.

Desired Skills and Attributes

• Exceptional client service, relationship-building, and communication skills.
• Professional, positive, team-oriented, and self-motivated.
• Strong problem-solving, critical-thinking, accuracy, and follow-through.
• Adaptable, responsive, and able to prioritize competing responsibilities.

Key Responsibilities

Client Service and Relationship Management

• Serve as a primary client contact, providing prompt, professional, and courteous service.
• Build strong client relationships and respond to inquiries in person, by phone, and electronically.
• Assist with account-related questions and escalate complex matters to Financial Advisors when appropriate.
• Provide a welcoming, professional experience for clients and visitors.

Advisor Support and Account Administration

• Support Financial Advisors with daily administrative, scheduling, and operational activities.
• Prepare reports, forms, paperwork, and documentation for meetings, reviews, and account activity.
• Process account openings, transfers, asset movements, deposits, and other transactions.
• Manage workflows to ensure timely completion of client requests and service needs.

Compliance and Record Management

• Maintain accurate client records in Redtail CRM, imaging systems, compliance logs, and related records.
• Ensure documentation and transactions follow company policies and regulatory requirements.
• Maintain strict confidentiality and security of client information.
• Support compliance initiatives and administrative requirements as directed.

Marketing, Events, and Operational Support

• Prepare client mailings, communications, and marketing materials in accordance with compliance guidelines.
• Assist with client appreciation events, educational seminars, and marketing initiatives.
• Support office operations, administrative functions, and process improvement efforts.
• Collaborate with team members and perform other duties as assigned.

Why Join Us

This is an excellent opportunity to join a respected, growing wealth management firm where client service is central to everything we do. The Client Service Associate supports advisors, strengthens client relationships, and helps ensure efficient day-to-day operations.

The position offers opportunities for professional growth, continued learning, and advancement based on performance.

Compensation and Benefits

Smoker Wealth Management LLC offers a competitive compensation and benefits package, including:

• Competitive salary range of $24-$35 per hour (based on experience).
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Professional development and career advancement opportunities.
• Supportive and collaborative team environment.

Candidates are required to successfully pass a pre-employment background check. Smoker Wealth Management LLC is a business unit of the Smoker & Company Family of Companies. We are an equal employment opportunity employer and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law