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Metering Team Leader 6 month… at SmartestEnergy · Ipswich
Job Description
We are looking for an experienced and proactive Metering Team Leader to lead our Metering & Settlement team, delivering a first-class metering service to both internal and external customers. You will take ownership of the day-to-day operation and performance of the team, ensuring all end-to-end metering processes are completed efficiently, accurately and within agreed service levels, while maintaining a strong focus on customer experience, regulatory compliance and operational excellence.
This is a key leadership role, combining people management with operational oversight, stakeholder engagement and continuous improvement. You will drive performance across metering activities, including new connections, smart meter installations and maintenance, settlement processes and the resolution of operational issues, while working collaboratively with internal teams and external industry partners to improve service delivery, strengthen controls and support business objectives.
What skills/experience do I need to be successful?
Previous experience leading and managing (senior) teams of (four or more), including processes such as performance management, disciplinary and restructures;
Significant experience working under pressure, adapting to changing demands and priorities;
Extensive experience communicating with (senior) stakeholders, internally and externally, drafting documents and delivering presentations;
Knowledge of the UK Energy Industry
What sets us apart?
Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.