Logistics Coordinator at Sleep Country Canada in Toronto, ON, Canada

Logistics Coordinator

Location: Toronto, ON, Canada

We are looking for a detail-oriented and proactive Logistics Coordinator - Retail to join our operations team. In this role, you will be responsible for coordinating retail order fulfillment, ensuring smooth delivery from our warehouse partners to stores and distribution centers and managing inventory accuracy.

You will collaborate with internal teams and external logistics partners to resolve operational issues, improve processes, and support a seamless customer experience.If you're a strong communicator with a passion for logistics, enjoy solving operational challenges, and thrive in a fast-paced, collaborative environment, we'd love to meet you!

As a Logistics Coordinator, you will:

• Send Retail Store Replenishment purchase orders to the warehouse partners for fulfillment and coordinate relabeling of inventory to meet retail needs.
• Schedule and track transportation of POs from warehouse to Distribution Centers, ensuring on-time and accurate deliveries
• Maintain accurate inventory records for all products at the DCs by coordinating inventory counts, reconciling discrepancies, and ensuring the order management system is up to date
• Support the day-to-day execution of logistics for retail stores, including responding to escalations and identifying process improvements.
• Assist with new store openings operationally and ensure all requirements are delivered on time.
• Manage the logistics for planned warehouse sales including setup and teardown.
• Monitor the flow of White Glove orders across systems to ensure timely fulfillment, including tracking exchange orders created by the Customer Service team.
• Troubleshoot fulfillment issues, such as shipping delays, inventory shortages, or labeling errors, and coordinate resolution with internal teams and warehouse partners.
• Act as a key point of contact for store managers and Distribution Center teams regarding inventory inquiries and replenishment updates.
• Manage and process Retail and Partner Dropship orders, ensuring accurate transmission to warehouse partners and resolving any fulfillment issues to support timely and accurate delivery.
• Maintain data accuracy across systems, ensuring that inventory, order, and shipment data are consistently reflected in internal tools and platforms.
• Connect with and onboard potential carrier partners ensuring SLAs are met while reducing operational costs.
• Process and manage inventory transfers between 3PLs and DCs ensuring inventory accuracy and timely deliveries.
• Collaborate with cross-functional teams including Merchandising, Customer Service, and Retail Operations to align on fulfillment priorities, inventory needs, and operational updates.
• Support continuous improvement initiatives, identifying opportunities to streamline workflows or automate manual processes to enhance efficiency and accuracy.

The Qualifications and Experience we like to see:

• 1–3 years of experience in a logistics, supply chain, or operations role, preferably in e-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
• Bachelor’s degree in a relevant field of study.
• Experience working with third-party logistics (3PL) providers and carriers.
• Proficient with browser- and mobile-based tools, especially Google Workspace (Sheets, Docs, Slides).
• Strong organizational skills and attention to detail; able to manage multiple tasks and shifting priorities in a fast-paced environment.
• Excellent problem-solving and critical thinking skills; comfortable making independent decisions when needed.
• Strong interpersonal and communication skills, both written and verbal, with the ability to build effective relationships across teams.
• Comfortable working independently while also being a collaborative team player.

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional information

This is a current open position. The salary range for this position is $45,000.00 - $55,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.