Retail Pharmacy Clerk - Pharmacy Downtown… at Sky Lakes… · Klamath…

POSITION SUMMARY

Under the direct supervision of a pharmacist, greets customers in a friendly, professional manner, screens customer and responds to routine requests and refers to pharmacist or technician when needed. Provides service that is appropriate for age related differences. Assists customers with product location in a courteous and efficient manner. Maintains the clerk and customer area in a neat and orderly manner. Performs cash register duties as assigned to ensure correct financial transactions. Efficiently operates cash register including cash, checks, charges, payroll deduct and credits, Maintains documentation of the register and assists in deposit preparation. Maintains a balanced register on a consistent basis. Performs other technical and clerical duties as necessary for the daily operation of the Pharmacy department. This position reports to the Director, Pharmacy Services and Retail Pharmacy Supervisor.

QUALIFICATIONS

Required: Basic math skills and ability to prioritize multiple functions. Good with people. Able to communicate effectively. Professional attitude. Must be able to deal with hostile or upset individuals. High School diploma or equivalent; knowledge of the metric system; typing skills; Manual dexterity; follow oral and written instructions; attention to detail with accuracy and efficiency; perform mathematical proportion problems.

Preferred: Previous pharmacy experience and previous clerk experience. Previous health care experience especially in a pharmacy.

TYPICAL PHYSICAL/MENTAL DEMANDS

Medium demands for push/pull/lifting work; able to lift 30 pounds; stand for long periods. Able to analyze work situations, problem solve and work in a professional manner; perform various mathematical equations; learn 1000 generic/trade names; work under supervision and enter data into computer accurately.

ESSENTIAL JOB FUNCTIONS

• Customer Service is provided in a manner consistent with Sky Lakes Medical Center Values to maintain patient satisfaction.
• Greets customers in a friendly, professional manner, screens customer, responds to routine requests and refers to pharmacist or technician when needed.
• Provides service that is appropriate for age related differences.
• Assists customers with product location in a courteous and efficient manner.
• Maintains the clerk and customer area in a neat and orderly manner.
• Accurately enters data into pharmacy computer, Performs cash register duties as assigned to ensure correct financial transactions. Efficiently operates cash register including cash, checks, charges, payroll deduct and credits
• Maintains documentation of the register and assists in deposit preparation, Maintains a balanced register on a consistent basis.
• Attends department meetings and provides ideas for innovations, cost containment, improving quality of care and solutions to problems. Voice ideas/opinions in staff meetings. Works on project(s) that contribute to the development and subsequent improvement of the Pharmacy.
• Computer skills are maintained and demonstrated to appropriately receive information and perform duties
• Ability to prioritize job tasks based on patient need. Removes outdated medications in the pharmacy and from assigned units. Stocks the shelves, rotating stock appropriately.
• Demonstrates effective communication in writing, phone etiquette, and communication with staff and co-workers.
• Provide excellent customer service in person and on the telephone.
• Maintains and cleans the equipment necessary to perform duties, reporting any failures or need for repair to immediate supervisor or Pharmacy Manager immediately.
• Makes recommendations for changes to the policies and procedures to the Pharmacy Manager, or other appropriate hospital manager.

MARGINAL JOB FUNCTIONS

• Performs other duties as assigned.