AI Workflow Analyst at Sky in London, England, GB

The Group AI team owns Sky’s enterprise-wide AI ambition, strategy and roadmap to deliver meaningful business value and embed AI into the fabric of how Sky operates. Within this, the Workflow Transformation team is responsible for accelerating Sky’s Agentic transformation, embedding forward deployed teams within business functions to reimagine AI-enabled work, design AI solutions and collaboratively deliver deployments alongside technology and the other Group AI teams.

As AI Workflow Analyst, you will embed within business functions as part of forward deployed teams, partnering with business stakeholders to baseline existing processes, identify high-value opportunities for AI transformation and design AI-enabled workflows. You will combine analytical rigour with creative problem-solving to reimagine the future of how work gets done, developing business cases and translating opportunities into prioritised delivery roadmaps alongside AI Product Managers. This is a great opportunity to be at the forefront of reimagining how work gets done at Sky, helping move the organisation from today's processes to AI-enabled workflows that unlock new levels of efficiency, effectiveness and employee experience.What you’ll do

• Map and analyse complex business processes, understanding current state workflows and identifying pain points, inefficiencies and opportunities for improvement.

• Identify and prioritise high-value AI use cases, building business cases that assess impact, feasibility and value.

• Facilitate stakeholder workshops to reimagine and design AI-enabled ways of working.

• Design future-state processes and service blueprints that translate vision into actionable requirements and seamlessly integrate human judgement and AI capabilities.

• Translate strategy into action through clear process documentation, workflow requirements and implementation plans.

• Build data-driven business cases that quantify and track value, costs and implementation feasibility

• Drive adoption of deployed solutions through targeted engagement and change management activities

• Continuously scan the market and bring AI best practices and new tools to adapt and improve methodology What you’ll bring

• You’ll be an AI advocate with a relentlessly curious, experimental mindset, constantly exploring emerging AI tools and technologies.

• Experience in business analysis, process improvement or management consulting, with the proven ability to map complex processes and design effective solution/improvements.

• Strong analytical and problem-solving skills, comfortable tackling ambiguity and using data to drive decisions.

• Proven ability to translate complex business challenges into clear structured frameworks, insights and actionable recommendations.

• Skilled in qualitative research and quantitative analysis, using visualisation tools such as Excel and Tableau to generate insights.

• Excellent communication and facilitation skills, with the ability to present, to influence and engage senior stakeholders.

• Commercially minded, balancing ambition with pragmatism and prioritising work based on business value.

• Thrives in a fast-paced, evolving environments, adapting quickly and working effectively through change and ambiguity. Benefits and perksThere's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences How you’ll workWe've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.Your office baseOur Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.Who we areWe’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.*Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.**To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.*To find out more about working with us, search #LifeAtSky on social media.