Front Desk Medical Receptionist at Skagit… · Mount…

Who We Are:

Skagit Radiology, Inc. P.S. is dedicated to providing patients and physicians with advanced, sub-specialized expertise and the highest levels of excellence in radiological services. Our staff incorporates the latest technology in medical imaging and image-guided therapy into cost-effective clinical practice. We actively maintain a leadership role in providing these services to the medical community and collaborate with other health care providers to continuously improve patient care. Our shared values include mutual respect, teamwork, superior service, professionalism and confidentiality.

Job Summary:

Under supervision of the Clinical Operations Manager, the Front Desk Medical Receptionist will provide front office clerical support for the Breast Care Center. This position requires a highly motivated individual with superior customer service skills who understands best practices in a clinical and patient focused environment.

Specific Duties & Responsibilities:

• Check-in and register patients arriving for appointments.
• Collect and verify insurance information.
• Collect patient payments.
• Ensure complete and accurate patient registration using the Radiology Information System and PACS.
• Ensure all documents are signed for proper billing
• Answer and direct phone inquiries from patients and physician offices.
• Scheduling and rescheduling patients as needed
• Prepare required paperwork for exams.
• Process and prepare patient letters for mailing.
• Make reminder phone calls for next day patient appointments.
• Monitor patient check-in flow by communicating with clinical staff and patients to improve wait time.
• Assist technologist staff as needed (turn on equipment as requested).
• Call BX patients day after procedure to see how they are doing
• Prepare thank you cards
• Pick up flowers for BX patients
• Fax needed paperwork to labs and ordering providers for the technologists
• Keep lobby and coffee service clean and organized.
• Review office supplies for ordering.
• Perform opening and closing clinic office duties.
• Other duties as assigned.

Required Education, Training & Experience:

• High School Diploma or GED required.
• Computer competency a must.
• 1+ years’ experience working in a medical office front desk position.
• EPIC software experience a plus.
• Bilingual in English/Spanish a plus.

Qualifications

Required Knowledge, Skills & Abilities:

• Knowledge of medical terminology.
• Knowledge of healthcare insurance procedures.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills consistent with an entrepreneurial, small-company, team environment.
• Excellent organizational and time management skills.

Required Knowledge, Skills & Abilities (Continued):

• Strong attention to detail and accuracy.
• Computer literate, including ability to work with and learn new software.
• Proficient in Microsoft Office and Radiology Information System applications.
• Strict confidentiality and professionalism required.
• Cheerful and enthusiastic demeanor required.
• Ability to maintain patience and tact when interacting with hostile and emotionally upset patients, family members, visitors, etc.
• Regular and punctual attendance required.

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires full range and finger dexterity with hand-eye coordination for operation of all department equipment.
• The employee is regularly required to talk and hear.
• Requires ability to lift up to 15 lbs.
• Primarily sedentary work. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Operate a variety of computers, telephones and related equipment including personal computers, printers, interfacing hardware, and software packages.
• Most work is accomplished indoors and in air conditioned or well ventilated facilities within an office or cubicle space, equipped with a telephone and computer.

Salary Range

$20.00 - $21.00 Hourly