Credit Management Executive at Singtel Group in Malaysia

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is a communications technology group focused on connecting people and businesses through innovative digital services.

We are looking for a Credit Management Executive to manage customer credit risk and support the timely collection of accounts receivable. Working closely with internal stakeholders, you will resolve billing and payment issues, maintain accurate credit records and help reduce overdue balances and potential bad debt exposure.

Make an Impact by:

1. Accounts Receivable & Collections

• Follow up on overdue accounts receivable and support effective collection activities.

• Work towards agreed receivables ageing targets and improve collection efficiency.

• Engage customers professionally on payment delays while maintaining constructive business relationships.

2. Credit Risk & Policy Compliance

• Support the management of customer credit risk and identify potential bad debt exposure.

• Ensure credit-related activities comply with established credit policies and approval procedures.

• Escalate transactions requiring higher-level authorisation, including refunds, transfers, contra arrangements, blacklist uplift, sales-order release and write-offs, as applicable.

3. Billing Dispute & Payment Resolution

• Investigate billing discrepancies and payment issues arising from operational, contractual or system-related matters.

• Coordinate with relevant internal departments to resolve disputes accurately and promptly.

• Follow through on outstanding issues to minimise delays, overdue balances and potential credit losses.

4. Reporting & Credit Records

• Maintain accurate and up-to-date customer credit and accounts receivable records.

• Prepare timely and accurate credit and receivables reports, including overdue balance and ageing information.

• Use financial systems and Microsoft Office tools to support tracking, analysis and reporting.

5. Stakeholder Collaboration & Operational Support

• Work with internal stakeholders to address customer enquiries and collection-related issues.

• Apply sound judgement, negotiation and problem-solving skills when handling complex accounts.

• Manage competing priorities and complete other relevant departmental tasks assigned by the manager.

Skills for Success

• Degree in Finance, Accounting, Business Administration or a related field.

• At least 2 years of relevant work experience.

• Strong analytical and problem-solving skills, with attention to detail and good organisational abilities.

• Good communication and negotiation skills for working with customers and internal stakeholders.

• Proficiency in financial systems and Microsoft Office.

• Strong interpersonal skills, adaptability, accountability, time management and stakeholder management.

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