Contact Center Inbound Sales Agent (Starting… at SimpliSafe · Remote

Summary: SimpliSafe is a high-tech home security company dedicated to keeping every home secure. They are seeking motivated and ambitious individuals for the Sales Agent role to convert inbound leads into active customers and build strong relationships with new and existing clients. Responsibilities: - As a SimpliSafe Sales Agent you will assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs - Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc - Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers - Perform customer follow-up activities including quotes, information requests, etc - Properly collect and input customer information for proper customer identification - Make recommendations of special promotions and affiliated partner’s products and services Required Qualifications: - Proven success in an inbound / outbound phone-based sales environment - Enhanced listening skills to help identify the best solution for the customer - Comfort with technology and ability to provide technical assistance for consumer electronics - Proven record of outstanding attendance and timeliness in a structured environment - Strong work ethic and the drive to contribute to company goals - Clear and effective communication skills, both written and verbal - Ability to work at times either independently and / or in a team setting - Ability to prioritize in a fast-paced environment, excellent time management skills - Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback - Strong commitment to customer happiness and satisfaction - Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS Required Skills: Phone-based sales experience, Enhanced listening skills, Technical assistance skills Important Skills: Clear communication skills Nice-to-Have Skills: Customer satisfaction focus