Client Success Associate at Signarama Austin in Fort Washington, PA

Summary: Signarama is a sign and graphics franchise serving businesses with custom signage and graphics. The Client Success Associate supports customers and the project management team by handling inquiries, processing orders, coordinating smaller signage projects, and providing administrative and customer service support.

Responsibilities:
- Answer incoming phone calls and assist customers with general questions, order requests, and project inquiries
- Greet and assist customers who visit the office
- Take customer orders and accurately enter project details into our order management system
- Manage smaller signage projects from order entry through completion
- Communicate with customers regarding proofs, pricing, timelines, order status, and pickup
- Prepare basic quotes and process orders as needed
- Coordinate with our design, production, and installation teams to help keep projects moving
- Follow up with customers to obtain missing information, approvals, artwork, or other project details
- Maintain accurate customer and project information in our system
- Assist with scheduling pickups, deliveries, and other day-to-day project needs
- Help resolve basic customer questions or concerns and escalate more complex issues when necessary
- Provide general administrative and customer service support to the team

Required Qualifications:
- * Strong verbal and written communication skills
- * Friendly and professional phone presence
- * Highly organized with strong attention to detail
- * Comfortable managing multiple tasks and priorities throughout the day
- * Ability to learn new software and processes quickly
- * Comfortable working with Microsoft Office and order management or CRM software
- * Dependable, proactive, and willing to jump in where needed
- * Strong problem-solving skills and a positive, team-oriented attitude
- * Experience in signage, printing, graphics, or a related industry is a plus, but not required

Preferred Qualifications:
- * 1+ years of customer service, administrative, office, or client-facing experience preferred

Required Skills: Microsoft Office, Order Management Software, CRM Software, Signage Industry

Benefits: Opportunity to develop and enhance your career within the industry, Limitless opportunities for professional growth, Collaborative culture where creativity and efficiency are rewarded