CAFETERIA MANAGER at Sigma Consulting Group in Enugu, Nigeria

CAFETERIA MANAGER

Location: Enugu, Nigeria
Employment Type: Full-Time
Salary Range: ₦200,000 – ₦300,000 Monthly
Experience Required: Minimum of 5 Years
Work Schedule: Monday – Friday | 8:00 AM – 6:00 PM

Job Summary

We are seeking an experienced, highly organised, and customer-oriented Cafeteria Manager to oversee the daily operations of a busy cafeteria and tuck shop in Enugu.

The successful candidate will be responsible for managing daily service delivery, supervising staff, controlling inventory, coordinating procurement, monitoring financial transactions, and ensuring strict compliance with food safety and hygiene standards.

The ideal candidate must have a strong background in hospitality, restaurant, cafeteria, or food service management, with proven leadership capabilities and the ability to maintain operational efficiency while delivering excellent customer service.

Key Responsibilities

1. Cafeteria Operations Management

• Oversee the day-to-day operations of the cafeteria and tuck shop, ensuring efficient service delivery.
• Coordinate food preparation, serving processes, and general operational activities.
• Ensure compliance with established operational procedures, service standards, and organisational policies.
• Monitor daily activities to ensure smooth workflow and optimal resource utilisation.
• Identify operational challenges and implement practical solutions to improve efficiency.

2. Inventory and Stock Management

• Monitor stock levels, maintain accurate inventory records, and ensure timely replenishment of supplies.
• Implement effective stock control procedures to minimise shortages, overstocking, and wastage.
• Monitor product quality, storage conditions, and expiry dates.
• Ensure proper stock rotation using the First-In, First-Out (FIFO) principle.
• Coordinate procurement of food items, beverages, packaging materials, and other operational supplies.
• Conduct regular stock counts and reconcile inventory records.

3. Customer Service and Experience

• Maintain high standards of customer service and ensure a positive dining experience.
• Address customer complaints, enquiries, and service-related concerns professionally and promptly.
• Maintain a welcoming, clean, and organised cafeteria environment.
• Monitor customer feedback and implement improvements to service delivery.
• Ensure consistent food quality, presentation, and service standards.

4. Vendor and Procurement Management

• Liaise with suppliers and vendors to negotiate pricing, assess product quality, and coordinate deliveries.
• Ensure timely procurement of food items and operational consumables.
• Evaluate supplier performance and maintain effective vendor relationships.
• Monitor procurement costs and identify opportunities for cost optimisation.

5. Cash Handling and Financial Administration

• Supervise daily sales transactions, cash handling, and electronic payment processes.
• Ensure accurate recording of daily revenue and operational expenses.
• Monitor sales performance and maintain proper financial documentation.
• Prepare daily sales reports and support periodic financial reconciliations.
• Ensure accountability and transparency in all financial transactions.

6. Food Safety, Hygiene and Compliance

• Enforce strict food hygiene, sanitation, and workplace safety standards.
• Ensure appropriate food handling, preparation, storage, and preservation procedures.
• Conduct routine inspections of kitchen facilities, dining areas, equipment, and storage facilities.
• Ensure compliance with applicable food safety and public health regulations.
• Monitor cleaning schedules and ensure all facilities are maintained to acceptable hygiene standards.
• Promote safe working practices among cafeteria employees.

7. Team Leadership and Staff Management

• Supervise, coordinate, and manage cafeteria personnel to ensure effective service delivery.
• Develop staff schedules and allocate responsibilities according to operational requirements.
• Provide training, coaching, and guidance to improve employee performance.
• Monitor staff attendance, punctuality, discipline, and productivity.
• Promote teamwork, accountability, professionalism, and a positive working environment.
• Identify staff development needs and recommend appropriate training.

8. Reporting and Performance Management

• Prepare and submit regular operational, sales, inventory, and performance reports.
• Monitor operational costs, stock consumption, and revenue performance.
• Identify opportunities to improve operational efficiency and reduce costs.
• Work closely with management and relevant departments to ensure effective coordination.
• Recommend and implement improvements to cafeteria operations and service delivery.

Qualifications and Requirements

• Minimum of HND or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, Food Science, or a related discipline.
• Minimum of 5 years' relevant professional experience, with demonstrated managerial or supervisory experience in cafeteria, restaurant, hotel, catering, or food service operations.
• Proven ability to manage daily food service operations and supervise operational teams.
• Strong knowledge of food safety, hygiene, sanitation, and quality control standards.
• Practical experience in inventory management, stock control, procurement, and vendor coordination.
• Good understanding of cash management, sales reporting, and basic financial administration.
• Strong leadership, organisational, communication, and interpersonal skills.
• Proficiency in Microsoft Word, Excel, and basic computer applications.
• Ability to multitask, solve problems, and work effectively in a fast-paced environment.
• Excellent customer service skills and a strong sense of accountability.
• Professional certification in Hospitality, Restaurant Management, Catering, or Food Safety will be an added advantage.

Ideal Candidate Profile

The ideal candidate is a hands-on hospitality or food service professional with substantial experience managing cafeteria, restaurant, or catering operations.

They must demonstrate strong operational leadership, commercial awareness, and the ability to balance customer satisfaction with effective cost and inventory management.

The successful candidate should be proactive, disciplined, detail-oriented, and capable of independently managing staff, suppliers, inventory, cash transactions, and daily service delivery.

Candidates with experience managing institutional cafeterias, corporate catering facilities, hospital cafeterias, or high-volume food service environments will have an added advantage.

Compensation and Benefits

Monthly Salary: ₦200,000 – ₦300,000

Additional benefits include:

• One meal provided daily.
• Two (2) weeks' annual leave.
• Two (2) weeks' sick leave.
• National public holidays.
• Pension enrolment upon confirmation.
• NSITF and ITF coverage.
• Health insurance (in view).
• Professional and structured work environment.
• Career growth and development opportunities.
• Supportive and collaborative workplace culture.

How to Apply

Interested and qualified candidates should forward their updated CV to:

Email: hiring@mysigma.io

Email Subject: Application for Cafeteria Manager – Enugu

Only candidates who meet the stated requirements will be considered for shortlisting and further assessment.