About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team, ensuring efficient management of service orders, customer issues, and team inboxes to meet service level agreements. This role involves tracking and analyzing orders, coaching new employees, and resolving escalated issues while fostering a culture of continuous improvement and professional development. The ideal candidate will drive strategic initiatives to enhance customer experience, provide leadership in problem-solving, and maintain a forward-thinking approach to support team and organizational success.

Role Description

• Monitor, evaluate and enhance employee performance through feedback and recognition.
• Address and resolve escalated service order and customer issues.
• Ensure team inboxes are managed to meet service level agreements.
• Track and analyze orders, quotes, and renewals.
• Serve as the primary contact for specific company website requests.
• Generate and analyze reports as needed.
• Assist with excess workload and provide support where necessary.
• Participate in and contribute to training activities and presentations.
• Coach and mentor new employees for career growth.
• Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development.

Behaviors and Competencies

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
• Performance Management: Can design and implement performance management systems, inspire a performance-driven culture, and strategically align performance management with organizational success.
• Presenting: Can lead high-stakes presentations, inspire others to improve their presentation skills, and foster a culture of effective communication.
• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
• Self-Motivation: Can lead strategic self-improvement initiatives, inspire others to be self-motivated, and foster a culture of continuous self-improvement.
• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
• Forward Thinking: Can lead strategic initiatives aimed at anticipating and addressing future trends or needs, inspire others to think forward, and foster a culture of proactive planning and decision-making.
• Customer Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.

Skill Level Requirements

• Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects. - Expert
• The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Expert
• Skilled in strategic planning and implementation. - Expert
• Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets - Expert
• Ability to grow existing customer relationships - Expert

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 3+ years of experience in a similar role
• 1+ years of management experience preferred
• Ability to travel 20%
• Ability to travel to SHI, Partner, and Customer Events

The estimated annual pay range for this position is $75,000 - $105,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status