Technical Services Representative… at Sherwin-Willia… · Amsterdam

As a Technical Sales Representative, you will play a key role in supporting our Area Sales Managers by engaging with prospective customers, strengthening relationships with key accounts, and delivering exceptional technical expertise. Your mission is to ensure customer satisfaction, drive growth, and provide innovative solutions across wood technologies.

Responsibilities

• Deliver outstanding customer service and ensure quality expectations are met.
• Provide hands-on technical support, including plant audits, troubleshooting, and process development.
• Reduce customer complaints through proactive problem-solving.
• Contribute to achieving sales and margin targets while driving volume growth.
• Share competitive insights, new product updates, and market trends with the sales team.
• Stay ahead of industry developments by attending seminars and trade shows.
• Manage product trials at customer facilities and support specification approvals for national accounts.
• Collaborate closely with our European labs and technical teams.
• Assist with equipment installation and line modifications.
• Conduct technical training sessions at customer sites.
• Evaluate and resolve product complaints efficiently.
• Help customers prepare paint specifications tailored to their applications.
• Troubleshoot on-line technical issues, including batch corrections and product formulation.
• Advise customers on product improvements and inventory management.
• Train customers on product knowledge and application techniques.
• Prepare samples and panels for impactful sales presentations.
• Maintain detailed records of technical service issues for follow-up.

Qualifications

• Strong technical background in wood coatings or related industries.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Willingness to travel and engage directly with customers.
• Solid understanding and proven experience in the BENELUX industrial wood coatings market.
• Hands-on technical support experience for major accounts, including automated coating lines.
• Familiarity with advanced application systems such as robotic, autospray, vacuum, and roller coating.
• English, French and Dutch are a must for this role.

About the Company

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.