Telephone Operator (Service Centre) at Shangri-La · Singapore

Shangri-La Rasa Sentosa, Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Service Associate - Service Centre to join our team!

As a Service Associate - Service Centre, we rely on you to:

• Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
• Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
• Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
• Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
• Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment

We are looking for someone who:

• Experience working in hotel or resort telephone operations to support guest communication needs
• Ability to interact effectively with guests via telecommunication channels to understand and address their needs
• Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

If you are the right person, what are you waiting for? Click the apply button now!