Guest Room Attendant | Columbia… at Shaner Hotels · Pennsylva…

We are looking for a motivated and detail-oriented Guest Room Attendant to join our housekeeping team. This position is responsible for cleaning and preparing guest rooms to ensure a clean, comfortable, and inviting stay for every guest. Duties include making beds, changing linens, cleaning bathrooms, dusting, vacuuming, replenishing guest amenities, and reporting maintenance or safety concerns. The Guest Room Attendant will follow hotel cleanliness standards, work efficiently as part of the housekeeping team, and provide courteous service to guests whenever needed.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity for you to join the opening team at our newest Hampton Inn by Hilton, located in beautiful downtown Columbia, Pennsylvania!

Set within the historic Becker Pretzel Bakeries Potato Chip Factory, this unique 80-room hotel blends local history with modern hospitality. Located within walking distance of the scenic Susquehanna River and historic downtown Columbia, our hotel will offer guests a memorable experience in one of Lancaster County's most charming communities.

Future plans for this exciting property include a first-floor restaurant, a rooftop lounge featuring breathtaking views of the Susquehanna River, a fitness center, and pet-friendly accommodations. As a member of our opening team, you'll have the opportunity to help bring this new hotel to life and create exceptional experiences for our guests from day one.

We are looking for energetic, passionate, and service-driven individuals who want to begin or grow their hospitality career with Shaner Hotels, a proven industry leader recognized for excellence in hospitality.

If you're ready to be part of something new and exciting, we would love to meet you! Join the Hampton Inn Columbia team and start your journey with Shaner Hotels today.

About the Company

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.