Front Desk Agent | Homestead TownePlace… at Shaner Hotels · Homestead

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity at our 115-room TownePlace Suites Miami Homestead! Conveniently located just 30 miles south of Miami and 20 miles north of the Florida Keys, our hotel offers guests the perfect home base for exploring the natural beauty, attractions, and experiences of South Florida.

Situated between the Everglades and Biscayne National Park, TownePlace Suites Miami Homestead provides easy access to outdoor adventures, vibrant city attractions, and local destinations. The property is also conveniently located just minutes from the Homestead Air Reserve Base and the Miami Homestead Speedway, making it an ideal choice for both business and leisure travelers.

Our extended-stay hotel features 115 spacious guest suites with fully equipped kitchens, modern amenities, complimentary breakfast, free high-speed Wi-Fi, fitness center, outdoor pool, and comfortable spaces designed for guests staying a night, a week, or longer.

If you're passionate about hospitality and committed to delivering exceptional guest experiences, TownePlace Suites Miami Homestead offers an excellent opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and creating a welcoming environment for every guest.

About the Company

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.