Lead Administrative Assistant at SERVPRO of… · CA-San…

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance

• Assist the Office Manager in overseeing daily administrative operations and ensuring tasks are completed accurately and efficiently.
  
  
• Provide daily guidance, training, and support to administrative assistants and front-office personnel.
  
  
• Help coordinate administrative workloads, prioritize assignments, and monitor task completion.
  
  
• Serve as a primary point of contact for administrative questions, escalations, and operational support.
  
  
• Identify opportunities to improve office procedures, communication, and overall efficiency.
  
  
• Assist with onboarding and training new administrative employees.
  
  
• Promote accountability, teamwork, professionalism, and a positive work environment.
  
  

• Support administrative processes related to water mitigation, fire damage, contents restoration, mold remediation, and reconstruction projects.
  
  
• Assist with coordinating new loss intake, job assignments, scheduling, and communication between departments.
  
  
• Monitor incoming work orders, customer requests, and project updates to ensure timely follow-up.
  
  
• Work closely with Project Managers, Project Coordinators, Schedulers, and field personnel to maintain accurate job information.
  
  

• Maintain a high level of customer service when communicating with property owners, insurance representatives, vendors, and internal team members.
  
  
• Assist with escalated customer concerns and ensure timely, professional resolutions.
  
  
• Oversee proper handling of incoming calls, emails, customer inquiries, and new loss notifications.
  
  
• Ensure customers receive accurate information and timely communication regarding their projects.
  
  
• Maintain professional relationships with internal departments, insurance partners, and external vendors.
  
  

• Review administrative work for completeness, accuracy, and compliance with company procedures.
  
  
• Assist with maintaining accurate digital job files, customer information, and project documentation.
  
  
• Support consistent use of company software, tracking systems, and shared documentation platforms.
  
  

• Minimum 2 years of administrative experience in the restoration, mitigation, insurance restoration, or property damage industry preferred.
  
  
• Previous experience in a Lead Administrative Assistant, Senior Administrative Assistant, Office Coordinator, or similar leadership position preferred.
  
  
• Strong understanding of water damage mitigation, fire restoration, mold remediation, and reconstruction workflows.
  
  
• Familiarity with insurance claims, restoration documentation, and job file requirements.
  
  
• Excellent organizational skills with the ability to multitask and prioritize competing deadlines.
  
  
• Strong written and verbal communication skills.
  
  
• Proven ability to lead, train, and support team members.
  
  
• High attention to detail, accuracy, and follow-through.
  
  
• Ability to remain calm, professional, and solution-oriented under pressure.
  
  
• Strong computer skills, including Microsoft Office, Outlook, Excel, and digital file management.
  
  
• Ability to work independently while collaborating effectively with multiple departments.
  
  
• Dependable, proactive, and committed to delivering quality work.
  
  

• Experience working for a SERVPRO franchise or another restoration company.
  
  
• Familiarity with restoration management and documentation software such as:
  
  
  • Encircle
    
    
  • DryBook
    
    
  • XactAnalysis
    
    
  • Xactimate
    
    
  • MICA / MICA Exchange
    
    
  • Experience developing administrative processes, training materials, or workflow procedures.
    
    
  • Bilingual English/Spanish is a plus.
    
    

• Demonstrates leadership through initiative, accountability, and professionalism.
  
  
• Has a strong understanding of the urgency and demands of the restoration industry.
  
  
• Can confidently prioritize tasks and make sound decisions in a fast-paced environment.
  
  
• Takes ownership of responsibilities and follows through without constant reminders.
  
  
• Enjoys supporting and developing other team members.
  
  
• Recognizes problems early and proactively works toward solutions.
  
  
• Understands the importance of accurate documentation, timely communication, and exceptional customer service.
  
  
• Is adaptable, dependable, and motivated to grow with the company.
  
  

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.