Claims Coordinator - ServiceMaster at ServiceMaster RRH in Irvine, CA

Summary: ServiceMaster RRH is a company dedicated to providing essential services with a focus on customer satisfaction. The Claims Coordinator will manage the claims process, ensuring timely communication with customers and compliance with service level agreements while handling service complaints and logistics. Responsibilities: - Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work - Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system - Daily review of compliance tasks and all job tasks are completed on time - Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times - Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call - Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards - Manages Customer Service issues and complaints, documenting actions and resolution - Understanding of all company cycle times and SLAs required for each job and phase - Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster - Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required - May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate Required Qualifications: - High school diploma/GED required - 1-3 years of Xactimate experience required- proficient use Xactimate 28 - Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required - Exceptional Customer Service skills - Personal time management and organizational skills - Strong verbal and written communication skills - Dependable and adaptable to operate within a fast-paced work environment - Ability to manage highly confidential information - Strong problem-solving skills - Proficient at using Microsoft Office, Outlook, CRM software - Experience do you have with customer interaction and conflict resolution Preferred Qualifications: - Bachelor's Degree or applicable experience preferred, work experience will be considered - IICRC Certifications preferred but not required: WTR, ASD, OCT, STC Required Skills: IICRC Certifications, Xactimate, Microsoft Office, CRM software, Customer Service, Time Management, Organizational Skills, Communication, Problem Solving Benefits: Health insurance, Opportunity for advancement, Paid time off, Training & development