Import Account Coordinator at SEKO Logistics in Tampa, FL

Job Overview

We are seeking a motivated, organized, and customer-focused Import Account Coordinator to join our Customs Brokerage team in Tampa, Florida.

The Import Account Coordinator will be responsible for managing the day-to-day import operations and customs clearance activities for an assigned portfolio of customer accounts. This position serves as the primary operational point of contact for assigned customers and is responsible for coordinating inbound shipments from initial documentation through customs clearance and cargo release.

The ideal candidate will have at least 2 years of experience in international logistics, freight forwarding, customs brokerage, or import operations. This individual must possess strong communication and organizational skills, a working understanding of international shipping documentation, and the ability to manage multiple customer accounts and shipment requirements simultaneously.

This is a hands-on, customer-facing position requiring initiative, accountability, proactive communication, and a strong commitment to customer satisfaction.

Key Responsibilities

Customer Account Management

• Serve as the primary operational contact for an assigned portfolio of customs brokerage customers.
• Develop and maintain strong working relationships with customers through consistent communication and responsive service.
• Take ownership of assigned customer accounts and manage day-to-day operational requirements from shipment pre-alert through customs clearance and release.
• Understand and follow customer-specific operating procedures, documentation requirements, and service expectations.
• Proactively communicate shipment updates, potential delays, customs holds, examinations, and other operational issues.
• Resolve customer inquiries and operational issues in a timely and professional manner.
• Identify opportunities to improve customer service, communication, and overall account performance.

Import Operations & Customs Coordination

• Coordinate inbound import shipments with customers, overseas agents, freight forwarders, carriers, and internal departments.
• Review and organize commercial invoices, packing lists, bills of lading, arrival notices, and other required import documentation.
• Coordinate with customs entry writers to ensure entries are prepared and submitted accurately and timely.
• Monitor shipment milestones, customs entry status, cargo release, and delivery requirements.
• Follow up with customers to obtain missing documentation, classification information, and other details necessary for customs clearance.
• Coordinate Importer Security Filings (ISF) and monitor applicable filing deadlines.
• Assist with resolving customs clearance issues, documentation discrepancies, and shipment exceptions.
• Work closely with customs brokerage, freight forwarding, transportation, and warehouse personnel to facilitate the efficient movement of inbound freight.
• Maintain accurate shipment records and ensure customer-specific operating procedures are followed.

Qualifications & Experience

• Minimum of 2 years of experience in international logistics, freight forwarding, customs brokerage, or import operations.
• Working knowledge of international shipping documentation and the import clearance process.
• Familiarity with commercial invoices, packing lists, bills of lading, arrival notices, and other import documentation.
• Understanding of U.S. Customs entry procedures and Importer Security Filing (ISF) requirements.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple customer accounts, shipments, and deadlines simultaneously.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to work independently, exercise sound judgment, and function effectively in a fast-paced environment.

Preferred Qualifications

• Previous experience managing customer accounts within a customs brokerage or freight forwarding environment.
• Familiarity with ACE and customs brokerage software.
• Experience with CargoWise or similar transportation and logistics systems. CargoWise experience is preferred.
• Knowledge of ocean, air, and/or truck import operations.
• Understanding of customs clearance, cargo release, and delivery coordination.

What SEKO Is Looking For

We are looking for a proactive, dependable, and customer-oriented professional who takes ownership of assigned accounts and understands the importance of communication, attention to detail, and follow-through.

The successful candidate will be comfortable managing multiple customer relationships, coordinating across different operational departments, and independently overseeing the day-to-day requirements of assigned accounts.

The ability to anticipate customer needs, identify potential problems before they arise, and take initiative in resolving operational challenges will be key to success in this position.

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person