Job Locations US-CO-Aurora

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary

This role serves as the primary sales representative for assigned communities, guiding prospective buyers through the new home selection process while providing an exceptional customer experience. The position manages customer interactions from initial contact through contract completion, ensuring informed decisions and seamless transactions. It collaborates with sales leadership, construction, design, marketing, and operations teams to maintain current knowledge of products, options, timelines, and availability. The role also contributes to community performance by supporting sales targets, maintaining model home presentation standards, and fostering positive customer relationships.

Primary Responsibilities

• Serve as a trusted advisor to prospective homebuyers, guiding them through the home selection and purchase process.
• Conduct community tours, demonstrate model homes, floorplans, and available options, and answer customer questions.
• Prospect and generate new sales leads through referrals, events, marketing initiatives, and online platforms.
• Prepare, review, and process accurate sales contracts and documentation in compliance with company and legal standards.
• Maintain accurate records of customer interactions, lead progression, and contract activity within CRM and sales systems.
• Collaborate with internal teams (Construction, Design, Marketing, and Transactions) to ensure timely and accurate information for buyers.
• Monitor customer satisfaction, address post-sale concerns, and escalate issues as needed to ensure resolution.
• Stay informed of market trends, competitor offerings, and community conditions to develop effective sales strategies.

Education & Experience

Required:

• Bachelor’s degree OR equivalent combination of education and experience.
• Up to 1 year of experience in home sales, real estate, customer service, or a related field.
• Experience managing customer interactions and completing sales documentation.

Preferred:

• Experience in new home sales, residential real estate, or community development.
• Proficiency with CRM software, sales systems, or contract platforms.
• Experience working in a cross-functional sales environment.

Skills & Competencies

• Strong communication and interpersonal skills to support effective customer engagement.
• Ability to manage multiple buyers and prioritize activities within a dynamic sales pipeline.
• Problem-solving skills using prior experience, available information, and situational analysis.
• Skill in navigating CRM systems and maintaining accurate, timely records.
• Ability to interpret and clearly explain product details, policies, and processes.
• Strong follow-up discipline and organizational skills.
• Ability to collaborate effectively with cross-functional partners.
• Adaptability to change schedules, customer needs, and community demands.
• Ability to exercise sound judgment in customer-facing situations.
• Customer-centric mindset with focus on long-term satisfaction and referrals.

Working Conditions

Work is performed in model homes, community sales offices, and general office environments. Regular movement through construction areas, homesites, and community amenities is required. Weekend availability and variable scheduling aligned with customer traffic are expected. Occasional travel between communities or company meetings may be required.

Physical Requirements

• Ability to walk construction sites, community grounds, and multi-story model homes.
• Ability to sit or stand for extended periods during customer interactions.
• Ability to lift and carry light materials such as brochures or signage.
• Ability to use standard office and sales technologies.
• Ability to move between indoor and outdoor environments throughout the workday.

Compensation

• Base Salary: $29.81 per hour + commissions
• FLSA Status: Non-Exempt
• Bonus Type: None

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.

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