Customer Administration Hub Adviser -… at Seetec Group · South…

Job Role

Join our Customer Administration Hub and play an important role in ensuring our programmes run smoothly behind the scenes. As a Customer Administration Hub Adviser, you'll provide high-quality administrative support, maintain accurate records and financial information, and deliver excellent customer service to both internal and external stakeholders. You'll handle sensitive and confidential information with professionalism while helping to ensure contractual and compliance requirements are met.

Working closely with operational teams and stakeholders, you'll process contract claims, monitor data accuracy, resolve queries and identify opportunities to improve processes and create efficiencies. This is a varied and rewarding role where attention to detail, strong organisational skills and a proactive approach will make a real difference to service delivery and business performance.

We're looking for someone who is organised, customer-focused and confident working with data and systems. Whether your background is in administration, customer service, finance or a similar support role, you'll thrive in a collaborative team environment where continuous improvement, personal development and delivering quality outcomes are at the heart of everything we do. If you enjoy working in a fast-paced environment and take pride in delivering accurate, high-quality work, we would really like to hear from you.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £25,877.80 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location: Somerset, Gloucestershire / West England
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 06 November
Contract Type: Permanent

Key Responsibilities

• Work under the direction of the Customer Administration Hub Team Leader
• Process and maintain system records for all contracts we manage and complete the appropriate administration following contractual and company procedures.
• Deliver a high level of customer service at all customer contact points
• Maintain accurate and up to date financial systems and information.
• Process contract claims, adhering stipulated guidelines
• Support and liaise with operational teams to ensure quality of submissions and accuracy of data.
• Liaise directly with stakeholders to ensure anomalies are identified and resolved within appropriate and agreed timeframes to minimise financial impact.
• Uphold and comply with GDPR and confidentiality standards.
• Ensure a professional and positive working relationship with internal and external customers.
• Identify opportunities to enhance processes and create efficiencies
• Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues
• Ensures best practice is identified, adhered to and championed
  Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• To handle personal data in accordance with the organisation's data protection policy.
• Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
• To undertake any other duties, as required, appropriate to the post

Skills and Experience

• Process and maintain system records for all contracts, updating internal and external systems with accurate data from stakeholders and company information, adhering to contractual and company procedures.
• Work within established guidelines to ensure compliance with contract standards, working practices, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), while delivering a high standard of customer service to stakeholders and colleagues.
• Process contract claims in line with contractual guidelines and quality requirements.
• Keep up to date with contractual changes and stakeholder requirements, adapting processes and ways of working as needed.
• Demonstrate a highly organised approach to work, both independently and as part of a team, with strong interpersonal and communication skills, including the effective use of Microsoft Teams and telephone communication.
• Be fully IT literate with experience using Office 365 applications and modern digital technologies, particularly Excel.
• Manage and respond to internal and external email enquiries, including stakeholder requests, investigating queries where required and updating internal systems accurately and efficiently.

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.