Ticket Sales & Service Intern

Summary: The Seattle Seahawks are seeking a Ticket Sales & Service Intern to assist and collaborate with the Ticketing, Premium and Suites Departments. The role focuses on enhancing the season ticket holder experience through customer service, event execution, and support for sales initiatives. Responsibilities: - Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for all fans, Season Ticket Holders, Blue Pride Members, Club Ticket Holders, Suite Owners and their guests - Responsible for daily Customer Service responses and referring or solving complaints - Generate a solid understanding of Archtics ticketing system to provide service, assist with fulfilling ticket requests and sending receipts directly to clients - Support fulfillment of player & coach ticket orders, additional ticket requests and passes - Educate fans on how to access and manage mobile tickets - Enter all customer, sales & service data into CRM system and provide analysis and research upon request - Attend and provide service at gamedays and other special events that include night and weekend work - Gameday responsibilities include Box Office customer service, supporting premium service activations on the Club and Suite levels, and hosting pregame and postgame experience guests - Assist in coordination and execution of season ticket holder engagement events and experiences - Be informed and communicate both positive and negative feedback internally to help support our Fans First Culture - Contribute to customer service, sales and ticket operations processes as assigned Required Qualifications: - Outstanding organizational skills with attention to detail and completion of task - Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person - Must have strong writing capabilities - Ability to maintain and present a professional image - Ability to multi-task, while keeping a calm demeanor in a fast paced and stress environment - Advanced oral and written communication skills - Be currently enrolled as a junior, senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible - Have authorization to work in the United States - Be able to work 30 hours per week as well as gameday/nights, weekends and other various events Required Skills: Archtics ticketing system, CRM system Important Skills: Customer service Nice-to-Have Skills: Multi-tasking, Professional image