Order Writer

Location: Piqua, Ohio

Department: Sales Support

Job Type: Full-Time

FLSA Status: Non-Exempt

Build Accurate Orders. Keep Customers and Operations Moving.

Scott Steel, LLC is looking for a detail-oriented Order Writer to support the accurate and timely processing of customer orders. This position plays an important role in making sure order specifications, pricing, quantities, processing instructions, delivery requirements, and documentation are entered correctly and clearly communicated across the organization.

The ideal candidate is organized, comfortable working with detailed information, and able to communicate professionally with customers and internal teams in a fast-paced manufacturing environment.

What You’ll Be Doing

• Enter customer orders accurately and promptly into company systems.
• Review purchase orders, quotations, product specifications, pricing, quantities, units, processing instructions, and delivery requirements.
• Identify incomplete or inconsistent information and coordinate with sales, customers, inventory, purchasing, production, quality, or transportation to resolve questions.
• Maintain order changes, holds, releases, notes, acknowledgments, and supporting documentation.
• Confirm material availability and processing requirements using approved internal resources.
• Communicate order status, changes, constraints, and documentation needs to the appropriate teams.
• Maintain accurate customer, product, and order records.
• Provide order documentation to support invoicing, claims, returns, and corrective research.
• Protect confidential customer, pricing, and business information.

What We’re Looking For

Required

• High school diploma or GED.
• Previous experience in data entry, customer service, order processing, sales support, or administrative work.
• Strong keyboarding, proofreading, math, and document-review skills.
• Ability to interpret detailed customer and product requirements.
• Strong organization, accuracy, follow-through, and professional communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Working knowledge of computers, email, and Microsoft Office applications.

Preferred

• Experience in the steel, manufacturing, or distribution industry.
• Experience working with ERP or other business-management systems.
• Previous experience with quoting, technical orders, or detailed product specifications.

The Scott Steel Way

At Scott Steel, accurate work matters. Every order connects our customers to sales, inventory, production, quality, and transportation. Successful team members take ownership of their work, communicate clearly, follow through on commitments, protect confidential information, and speak up when something does not look right.

Work Environment and Physical Requirements

This position is primarily performed in an office or approved business setting and may include periodic visits to production, warehouse, customer, supplier, or material-storage areas.

The position requires the ability to:

• Sit and perform computer work for extended periods.
• Frequently use hands for keyboarding and document handling.
• Occasionally lift office materials weighing up to 20 pounds.
• Wear required personal protective equipment when entering designated industrial areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Safety Responsibilities

All employees are expected to follow company safety, security, confidentiality, and workplace policies; report hazards, incidents, injuries, and security concerns promptly; use required personal protective equipment; and stop work to seek guidance whenever a task cannot be completed safely.

Equal Employment Opportunity

Scott Steel, LLC is an Equal Opportunity Employer and provides equal employment opportunities in accordance with applicable federal, state, and local law.

Education, Experience, Skills, Abilities, or Other Characteristics

• Basic math & reading skills

• Possess good problem solving and troubleshooting skills and safety practices

• Possess a high level of initiative and personal accountability

• Ability to perform in a fast-paced work environment

• Attention to detail and consistent work patterns

• Experience in a warehouse, production or manufacturing environment preferred

• Basic computer program knowledge for data entry