Schumacher Auto Group - Automotive Client… at Schumacher… · West…

Description We are seeking a high-energy, results-driven and experienced Automotive Sales Client Acquisition Representative to join our elite Business Development Center (BDC). In this role, you will skip entry-level training and immediately manage a high volume pipe of inbound internet leads and phone inquiries. You will not sell cars on the floor; your sole mission is to leverage your industry experience to bypass objections, build trust, and secure confirmed showroom appointments via email, text and phone leads. Your Core Responsibilities: • Turn fresh internet leads, chat inquiries, and inbound phone calls into confirmed showroom appointments using advanced phone scripts and personal closing techniques. • Actively mine our existing CRM database for equity positions, lease maturities, and past service customers to generate sales opportunities. • Maintain a high volume daily workflow of 80-100+ outbound touchpoints utilizing synchronized phone, text, and email templates. • Maintain meticulous data hygiene in our dealership CRM VinSolutions, ensuring every customer touchpoints and future task is accurately logged. • Seamlessly hand off confirmed appointments to floor Sales Managers to ensure a flawless customer transition upon arrival. • Actively track "no show" appointments and execute immediate recovery campaigns to get buyers back on the schedule. Requirements Required Qualifications & Experience: • Proven Track Record: Minimum 1-2 years of direct experience as an Automotive Client Acquisition Representative or Internet salesperson (BDC) inside a franchised dealership. • Performance Proof: Ability to demonstrate a consistent history of meeting or exceeding dealership appointment-setting and "show rate" quotas. • Tech-Savvy: Complete fluency of with major automotive CRM platforms and dealership telephone systems. • Advanced Objection Handling: Proven ability to handle complex inventory, pricing, and credit objections over the phone without giving aware the entire deal. • Availability: Flexibility to work optimal dealership hours, including rotating schedules, Saturdays, and end-of-month close out days. Compensation & Benefits: • Hybrid Pay Structure: Competitive salary wage plus an aggressive commission/bonus tier tied to vehicles sold. • Benefits: Comprehensive medical, dental, and vision insurance packages. • Retirement & Life Insurace: 401(k) enrollment options with company matching. • Paid Time Off: Accrued PTO days and paid holiday schedules. How Your Performance is Measured: • Response Time: Maintain an average lead response time of under 10 minutes. • Lead-to-Appointment Rate: Convert a minimum of 25-30% of total leads into scheduled appointments. • Show Rate: Ensuring at least 50-60% of your scheduled appointments physically walk through our doors. • Sold Rate: Maximizing the volume of your own "shown" appointments that result in a finalized vehicle delivery. This is your chance to build a long-term path in the automotive industry with a supportive team that wants to see you win. Come Join the Family! **All applicants must pass pre-employment testing to qualify for employment. Pre-Employment testing includes a background check and drug testing.