Dental Administrator / Patient Care… at Scarsdale… · Scarsdale

Are you a friendly, organized, and dependable dental administrative professional who would love to be part of a truly amazing dental team?

We are looking for a dedicated and organized candidate who takes pride in creating an exceptional patient experience and keeping a dental practice running smoothly.

The ideal candidate has hands-on experience in a dental office and understands the day-to-day responsibilities of managing a busy front desk. You are comfortable balancing patient communication, scheduling, insurance coordination, treatment follow-up, and administrative responsibilities while working closely with the clinical team.

Most importantly, you genuinely enjoy helping people, communicate with warmth and professionalism, and understand how important the front desk is to the overall patient experience.

About Our Practice

Scarsdale Smiles is a well-established, general family dental practice, located in Scarsdale, NY. We have state of the art technology, which is completely digitized, in a new, beautiful office that is conveniently located. The number one goal of our amazing team is to help our patients reach optimal oral health. We treat our patients like family and take great pride in helping them make the best decisions for their dental needs. Please check out our office on our website or on social media @scarsdalesmiles.

Key Responsibilities

• Greet patients warmly and create a welcoming, positive first impression
• Answer incoming phone calls, respond to patient inquiries, and provide professional, courteous communication
• Schedule, confirm, and manage patient appointments while maintaining an efficient and productive schedule for multiple doctors
• Check patients in and out, collect payments, and ensure accurate patient records
• Enter and maintain patient demographic and insurance information
• Verify dental insurance benefits, review coverage, and communicate insurance information to patients
• Process insurance claims and assist with in-office insurance management
• Help patients understand their treatment plans, estimated costs, insurance coverage, and next steps
• Coordinate treatment scheduling and follow-up to help patients stay on track with recommended care
• Manage patient recalls, outstanding treatment, and appointment follow-ups
• Communicate effectively with doctors, clinical staff, and other team members to keep daily operations running smoothly
• Maintain an organized, efficient, and professional front desk environment
• Assist with additional administrative duties and support the team wherever needed

Qualifications & Experience

Required:

• Previous experience in a dental office, medical office, or other patient-facing administrative setting
• Strong customer service and patient communication skills
• Excellent phone etiquette and professional written communication
• Strong typing, computer, and organizational skills
• Ability to multi-task, prioritize responsibilities, manage interruptions, and follow tasks through to completion
• Ability to communicate information clearly and explain procedures, costs, insurance benefits, and next steps in an easy-to-understand manner
• Dependable, proactive, detail-oriented, and team-focused

Preferred:

• Dental front desk or dental administrative experience
• Working knowledge of dental insurance verification, treatment presentation, scheduling, and patient payments
• Experience with dental practice management software, particularly Open Dental
• Familiarity with health insurance, medical terminology, insurance claims, and health information management
• Experience coordinating schedules and patient flow in a busy dental or medical practice

What We're Looking For

The right person for this position understands how a dental practice operates and can confidently manage the many moving pieces of a busy front office.

You are warm, approachable, organized, and dependable. You know how to make patients feel comfortable and valued, whether greeting them in person, answering a phone call, discussing insurance, or helping them navigate their treatment.

You take initiative, anticipate what needs to be done, communicate effectively with your team, and remain calm and professional in a fast-paced environment. You understand that a well-managed front desk plays an essential role in both patient satisfaction and the success of the practice.

This is a full-time position for Monday-Thursday. The hourly rate is negotiable, based on experience.

If you have dental office experience, enjoy working with patients, and take pride in keeping an office organized, efficient, and welcoming, we would love to hear from you! Please send your resume to: receptionist@scarsdalesmilesny.com

Pay: From $26.00 per hour

Expected hours: 38.0 per week

Benefits:

• 401(k)
• Employee discount
• Free parking
• Opportunities for advancement
• Paid time off

Work Location: In person