Virtual Front Desk Operator (For Vet Clinics) at Scalesource · South…

Virtual Front Desk Operator (For Vet Clinics)

Location: Remote (Work from Home) Schedule: Monday–Friday, 8 hours/day, overlapping US Central Time, with reliability across morning (10AM–12PM) and evening (4PM–6PM) peak hourshttps://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/attachments/158363504/1fe63ccf-ec61-4930-ab81-7b5f57f5759f/JD_-VetPod-Scaler.pdf?AWSAccessKeyId=ASIA2F3EMEYEYX6CFKRP&Signature=f2Sm3TA23LV8lDnzQMQKxjf9OxM%3D&x-amz-security-token=IQoJb3JpZ2luX2VjEAcaCXVzLWVhc3QtMSJIMEYCIQClrfCaDC4fDfxeBjTZd29wR0CK6pwD8ABp6P2jG7uhYAIhAKbxikkNajnVLJ2nP2lYCwyq3CO2y50o3I2TpSLCoHBOKvwECND%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQARoMNjk5NzUzMzA5NzA1IgzqbD%2BOotsmE4yYdfwq0ATyKRpdwaw0oRCn3U15jmRjd%2BesMr1%2FlIkWke%2Bhk6caJ73thQaG2nJjOwLrmPxakmjtIbZL3%2Bwzb3%2F%2FFcZPnVA%2B34wpyDx6MorLHNXFFjB9CiYfbgZn0YE8ISdHIQaQSYCfBbhsvLD8GKt0RAsacwPGwuYD0%2FAhzsr%2FGAq8OiLVUUHjj7et9nYSiIK5URg%2FJby6PUuAr8R%2BlvaXqZRS4SkdqvMwl3ib1MWUI5GQxVtm6D8zCFfMbZ5r77vA%2B4LgUbvx6nNm7R5fhZ8oe0L6B9lZpfAtLtv3UgHGcwjsLJ%2F0PeYBPtQBDOihY3AEJv%2F6DpNb1xDc4lY7JZF6Sd1q%2FJBFKTe7Y9bSYLonqbQKMdMuLnOU2ZmiRAYf4ttIQ%2FNqq0dJJzPh8qnDwt3hTSNEn6%2B6EkO0T2V8IMIymw0KFWnka29DQNn6wlPjRgHPL%2BdTaSq7wrQMHRyAiYPScrWPQWE63rhGqC5fxzErzmne8TBsNfNJvSjiC1Bb0X8%2F%2B02ZRi9spST1JHJjlxMeaB5%2BP4QnaaaX0dkPx7nLUQHM%2FCyj1vlysnjDcEAKW%2BUkvoH24Q9YNjNbOn%2FTjPP4UJTmHUv1CanguxLfPhEfsHfIS1qxRJjc9EVs6zYq%2BhRJyjNK1BEkFqdW1DM2ltJgWVcbyTXs2iE5tohzaJ%2Bx0jcVES%2BO3%2BdKlwTWXFaOcLuBq8M8ZkZmspPzCvhutBYcGAlh5NVtwAv5spih26sW8zz7y7npivHiLInN7bKd69gJB5QhUlJmz2loD8hcuWTKDyvcHi59MI%2BVkdIGOpcBibNbcsbXe43e6Axav5okHoMN89n9%2BAFOdaK5CYniIKaCGhzVPjtarUHEc9pH5OFB7jb3fpAAxXsrVlFMM%2FdKm7Ti6y5bGiFdXdAN3ipeTtGydcln%2FZC%2F8EmKELcB9bst%2FDBd8gk7zn6WHiyuxtHzJQ%2FluCmBKoxv14MC4eYJWU46Nh9U169cxCT6MPC6sEp%2BlenrRCp2yA%3D%3D&Expires=1782863970 Compensation: $1,000 USD/month base, increasing to $1,500 USD/month after 90 dayshttps://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/attachments/158363504/1fe63ccf-ec61-4930-ab81-7b5f57f5759f/JD_-VetPod-Scaler.pdf?AWSAccessKeyId=ASIA2F3EMEYEYX6CFKRP&Signature=f2Sm3TA23LV8lDnzQMQKxjf9OxM%3D&x-amz-security-token=IQoJb3JpZ2luX2VjEAcaCXVzLWVhc3QtMSJIMEYCIQClrfCaDC4fDfxeBjTZd29wR0CK6pwD8ABp6P2jG7uhYAIhAKbxikkNajnVLJ2nP2lYCwyq3CO2y50o3I2TpSLCoHBOKvwECND%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQARoMNjk5NzUzMzA5NzA1IgzqbD%2BOotsmE4yYdfwq0ATyKRpdwaw0oRCn3U15jmRjd%2BesMr1%2FlIkWke%2Bhk6caJ73thQaG2nJjOwLrmPxakmjtIbZL3%2Bwzb3%2F%2FFcZPnVA%2B34wpyDx6MorLHNXFFjB9CiYfbgZn0YE8ISdHIQaQSYCfBbhsvLD8GKt0RAsacwPGwuYD0%2FAhzsr%2FGAq8OiLVUUHjj7et9nYSiIK5URg%2FJby6PUuAr8R%2BlvaXqZRS4SkdqvMwl3ib1MWUI5GQxVtm6D8zCFfMbZ5r77vA%2B4LgUbvx6nNm7R5fhZ8oe0L6B9lZpfAtLtv3UgHGcwjsLJ%2F0PeYBPtQBDOihY3AEJv%2F6DpNb1xDc4lY7JZF6Sd1q%2FJBFKTe7Y9bSYLonqbQKMdMuLnOU2ZmiRAYf4ttIQ%2FNqq0dJJzPh8qnDwt3hTSNEn6%2B6EkO0T2V8IMIymw0KFWnka29DQNn6wlPjRgHPL%2BdTaSq7wrQMHRyAiYPScrWPQWE63rhGqC5fxzErzmne8TBsNfNJvSjiC1Bb0X8%2F%2B02ZRi9spST1JHJjlxMeaB5%2BP4QnaaaX0dkPx7nLUQHM%2FCyj1vlysnjDcEAKW%2BUkvoH24Q9YNjNbOn%2FTjPP4UJTmHUv1CanguxLfPhEfsHfIS1qxRJjc9EVs6zYq%2BhRJyjNK1BEkFqdW1DM2ltJgWVcbyTXs2iE5tohzaJ%2Bx0jcVES%2BO3%2BdKlwTWXFaOcLuBq8M8ZkZmspPzCvhutBYcGAlh5NVtwAv5spih26sW8zz7y7npivHiLInN7bKd69gJB5QhUlJmz2loD8hcuWTKDyvcHi59MI%2BVkdIGOpcBibNbcsbXe43e6Axav5okHoMN89n9%2BAFOdaK5CYniIKaCGhzVPjtarUHEc9pH5OFB7jb3fpAAxXsrVlFMM%2FdKm7Ti6y5bGiFdXdAN3ipeTtGydcln%2FZC%2F8EmKELcB9bst%2FDBd8gk7zn6WHiyuxtHzJQ%2FluCmBKoxv14MC4eYJWU46Nh9U169cxCT6MPC6sEp%2BlenrRCp2yA%3D%3D&Expires=1782863970

About the Role This is not a generic answering-service job — you are the front-door operator of a veterinary clinic's revenue. Your job is to steady the room with your tone, qualify callers in seconds, and book appointments as a genuine service to the pet owner. You'll own front-desk operations end to end: figuring out who's calling, why they're worried, and guiding them toward a clear next step, while managing the clinic's calendar as your personal responsibility.

The mantra is simple: help every caller, control every conversation, and close every call with a clear next step.

What You'll Actually Do

• Manage the clinic's calendar end to end — triage, scheduling, and missed-call recovery
• Identify and respond to 12 life-threatening red flags for emergency triage
• Run daily missed-call recovery, touching new leads within 20 minutes
• Use Practice Management System (PMS), dialer, and SMS tools to manage client communication

Expectations (90-Day Targets)

• Maintain a booking rate at or above 60%

• Keep average qualify-to-direct time under 90 seconds

• Close the missed-call recovery queue daily, touching new leads within 20 minutes

• Improve QA scorecards week-over-week through self-review and coaching

• Qualify callers quickly and direct them using the G.U.I.D.E. call structure and strategic silence

• 0–5 years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred)

• Native-level English fluency with a warm, calm tone and audible smile; Spanish is a plus

• Experience handling a Practice Management System (PMS), dialer, and SMS tool

• Reliable availability across morning and evening peak hours.

• Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing

• Better Role Matching: You're placed where you can actually perform and grow

• Real Upside: Strong performers unlock raises, long-term stability, and future opportunities

• Work With U.S. Operators: Direct exposure to clinic owners and operators focused on growth

• Real Ownership: We operate on EOS — clear goals, weekly scorecards, honest feedback. We track bookings, not hours, and expect an Owner Mindset where you flag patterns to managers

How to apply

• Upload your most recent and detailed Resume
• A short video submission might be required at the right stage of the process.
• Everyone gets a response within 24 business hours.