Network Operations Control Center Technician II

Location: Jacksonville, FL Office

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an owner.

In addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being.

This includes:

Financial Wellbeing

• 401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable

• Equity opportunities, including participation in company equity stock plans, where applicable

Health and Mental Wellbeing

• Medical, dental, and vision insurance with employer contributions toward coverage

• Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible

• Wellness programs and resources, including an employee assistance program and well-being initiatives

Personal Growth & Balance

• Paid time off and company-paid holidays

• Flexible work arrangements, including an allotment of remote workdays per year, depending on the role

• Education assistance and professional development and certification or licensing support, where eligible

• Performance-based bonus or incentive compensation, which may be available depending on the role

Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part-time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.

If you’re ready to make an impact with a stable industry leader, we want to hear from you.

Your Next Career Opportunity – Network Operations Control Center Technician II

The primary function of this position is to monitor, conduct incident management, and support multiple networks and facilities sub-systems in a 24X7 operations center. This position is responsible for supporting a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS and Generators, etc.).

What You Will Do – Primary Responsibilities

• Monitor and manage networks, facilities, and lighting control systems.
• Provide basic troubleshooting, trouble ticket generation and management.
• Support NOC phone and provide customer status updates as needed.
• Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, SBA team members and complaints from the general public.
• Monitor physical security systems and site access control.
• Monitor network switches, firewalls, and circuits providing internet access circuits to tenants.
• Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls.
• Monitor tower lights using proprietary software programs and process incoming alarms. File, extend and cancel NOTAMS in compliance with FAA Specifications.
• Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
• Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner.
• Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations.
• Read and respond to personal and NOCC email in a timely manner.
• Perform miscellaneous office clerical duties to maintain NOCC reports and files.
• Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
• Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7.
• Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• Trilingual in English/Spanish/Portuguese preferred
• H.S. Diploma/GED Associates Degree preferred;
  • and 0-2 years in a technical support role in a Helpdesk or NOC.
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.
• Ability to stand, walk and sit.
• Ability to reach with hands and arms
• Visual ability correctable to 20/20.
• Sitting up to 90% of the day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
• Ability to lift up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays
• Moderate noise level.

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