Concierge | Park Van Ness (Full Time,… at Saul Centers,… · Washington

Summary: Saul Centers, Inc. and its affiliates manage luxury residential properties in the Washington Metropolitan area, emphasizing high-quality customer service and resident satisfaction. The Evening Concierge will provide superior front-desk service to residents, visitors, and vendors at Park Van Ness, including greeting residents, addressing concerns, controlling building access, managing phone lines, and assisting with packages and mail.

Responsibilities:
- Having a gracious approach to all activities
- Always presenting a professional image
- Greeting and responding to resident requests and inquires
- Addressing residents’ concerns in accordance with the company's customer service standards
- Ensuring that only authorized individuals enter the building
- Managing multiple phone lines and directing them to the appropriate destination
- Assisting with resident packages and mail

Required Qualifications:
- Highschool diploma or GED
- Ability to work under pressure
- Strong organizational skills, attention to detail, and excellent follow-through skills
- Strong written, verbal, and computer skills
- As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down

Preferred Qualifications:
- Related experience as a concierge or a strong customer service background
- Knowledge of Yardi is a plus

Required Skills: Concierge Experience, Yardi

Benefits: A sales incentive program, Tuition reimbursement, Commuter benefits, PTO, A diverse and inclusive work culture, Healthcare benefits, A 401(k) plan, Short-term and long-term disability coverage, Basic life insurance, Incentive plans, Equal opportunity to grow and advance