Non-Voice Agent (Chat Support) - Paid… at Sapient Sphere · Davao City

Ready to Build Your Customer Service Career?

Maybe you're looking for better income, new skills, or a BPO role where you can grow. If you prefer written communication, chat support gives you the opportunity to build customer service experience while developing your communication, multitasking, and problem-solving skills.

At Caldwell Communications, you can start where you are and learn along the way. As a Chat Support Representative, you'll assist customers through live chat while providing accurate information and helpful solutions.

Salary & Benefits

• Earn up to ₱26,000/month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite position

Qualifications for a Chat Support Representative

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Strong written English communication skills
• Good typing and computer skills
• Strong attention to detail
• Able to handle multiple conversations and tasks
• Customer service and problem-solving skills
• Willing to work onsite and on a shifting schedule

Your Day-to-Day

• Assist customers through live chat
• Provide clear, professional, and accurate responses
• Answer questions and resolve customer concerns
• Handle account, product, or service inquiries
• Process customer requests and updates
• Manage multiple chat conversations when required
• Document customer interactions accurately
• Escalate complex concerns when needed
• Follow chat support procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

What Happens After You Apply?

Once hired, you'll receive paid training to help you learn the account, systems, and customer service processes. As you gain experience, you can explore career paths in Quality Assurance, Training, Workforce Management, Team Leadership, and Operations.

Job Details

Location: Davao City, Davao del Sur Work Setup: Onsite Schedule: Shifting, including nights, weekends, and holidays when required

Start Your Chat Support Career in Davao City

No BPO experience? No problem. If you're comfortable communicating through chat and ready to learn, build your skills, and grow your career, Caldwell Communications is ready to welcome you.

Pay: Php16,000.00 - Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person