SAP Application Service Process Manager | Cloud… at SAP IT… · San…

Company Description

Join an inclusive, global community. Expect supportive leaders, cross-functional collaboration, and continuous learning through academies, certifications, mentoring, and flexible ways of working. Diverse perspectives are how we win.

Job Description

Turn strategy into delivery. You'll design, implement, or orchestrate services and solutions that improve customer outcomes-owning plans, quality, risk, and measurable impact across projects and programs. Purpose To work with organizations to drive transformative change by translating customer visions into viable solutions and advancing industry-leading practices. Key Responsibilities include but are not limited to > Evaluate industry and technology trends to introduce industry-leading practices. > Map business processes to solution requirements, utilizing existing solution capabilities. > Support strategic and transition planning to align with business objectives. > Advise on disruptive business innovation and handle change management efforts. > Implement end-to-end solution-designed processes and configure various technological solutions. You're a senior practitioner who coaches others and leads complex work.

Bring It

You bring at least five years of experience managing customer application services or service engagements. You also have eight or more years of hands-on experience in an SAP solution area. Your background includes SAP implementation projects, project management, or managed services. You understand SAP offerings, customer needs, and the operational and financial measures behind service delivery. You communicate clearly, facilitate decisions, document processes, and build trusted customer relationships. A degree in information technology, business management, engineering, or a related field supports your experience.

Build It

You lead each customer engagement from transition and onboarding through operations and offboarding. You create service plans with customers, aligning contracted services, resources, activities, and timelines with their business goals. You coordinate SAP stakeholders and service teams, keeping communication clear across the full engagement. You monitor service quality, budgets, margins, and revenue while addressing risks and customer concerns. You identify opportunities to improve application services, encourage adoption, and expand customers' use of SAP solutions. You also maintain operations manuals that give delivery teams clear, consistent guidance. This is an individual contributor role, not a people management position.

Belong

You join a global team with base in Monterrethat connects application expertise with customer priorities throughout the service lifecycle. You work across SAP teams and customer organizations, building a coordinated experience around their contracted services. Your ideas can shape service improvements, strengthen customer outcomes, and help customers get greater value from SAP. You collaborate with colleagues across regions and share practices that raise service quality.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

your curiosity, customer empathy, and bias for outcomes. If you love solving tough problems, collaborating across teams, and learning fast, you'll thrive here-your strengths matter more than years of experience.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.