CFA Agentic AI Product Manager - People… at SAP IT… · Buenos…

Job Description

Where you belong

You will be the Product Owner for Business AI and Agentic AI initiatives within Corporate Process and Information Technology (CPIT) for People & Culture (P&C) area, acting as the primary bridge between P&C (Human Resources) business process experts and engineers in CPIT AI Incubation team. You would join the People & Organization Growth team – the team tasked with internal implementation of Performance & Goals, Career and Talent Development, Learning, and Skills topics and Workforce Transformation topics. You would coordinate across internal teams to ensure alignment of AI roadmap and other initiatives driven by People & Organization Growth within People Solutions. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.

• Run discovery with P&C business stakeholders and end users to define problem statements, user personas, acceptance criteria and success metrics.

• Translate business needs into clear user stories, technical specifications and acceptance tests for engineering, platform and ML teams.

• Prioritize work balancing business value, risk, compliance and technical dependencies or phased launches.

• Coordinate cross-functional delivery in collaboration with P&C business, CPIT AI Incubation team and SuccessFactors product teams.

• Define and track KPIs (task completion, time-to-resolution, user satisfaction, ROI) and iterate based on telemetry and user feedback.

• Champion governance, data privacy and ethical guardrails: role-based access, data handling, human-in-the-loop policies and escalation behavior.

• Orchestrate user adoption, training and change management activities with P&C change teams and operations owners.

• Present product status, risks and roadmap to P&C management and cross-functional stakeholders.

• Present success stories internally and externally under the umbrella SAP runs SAP

Core responsibilities / expectations

• Drive business process transformation using agentic AI for People & Org Growth processes and board-level scenarios. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.

• In case of CPIT developments facilitate discovery workshops, user research, rapid prototyping and usability testing to validate assumptions and reduce delivery risk.

• Work with CPIT AI Incubation team to compare agent architectures, prompt approaches, retrieval strategies and model options; recommend production choices based on experiments and tradeoffs.

• Plan and execute pilots, beta releases; partner across teams to ensure monitoring, observability and incident response.

• Ensure robust fallback behavior and human oversight for high-risk workflows.

• Provide functional domain specific data and process insights for engineering team

• Coordinate system configuration and definition of customizing activities

• Support creation and maintenance of product documentation, playbooks, onboarding materials and stakeholder communications.

• Lead business change, user adoption of use cases, and plan rollout including communication

• Measure business value realization and usage (incl. telemetry)

• Contribute to identifying follow-up use cases and improvements

Preferred experience and skills

• Proven Product Owner experience delivering digital/AI products (3–7+ years recommended), preferably in SuccessFactors, automation or agentic AI contexts.

• Expert consulting skills in SuccessFactors. Practical knowledge of LLMs, knowledge of retrieval-augmented generation (RAG), chaining and orchestration patterns, and tool-enabled agents.

• Great communicator — able to convey technical trade-offs and business impact to leadership.

• Experience with large HR systems, especially SuccessFactors. Knowledge of HR data and workflow patterns.

• Demonstrated ability running pilots, canary releases, feature-flag rollouts, and establishing observability for AI services.

• Robust stakeholder management, facilitation and product discovery skills; able to lead cross-functional workshops and align diverse stakeholders.

• Experience defining governance, safety and ethical guardrails for AI systems and working with compliance teams.

• Change management and organizational adoption experience for AI-enabled workflows is a solid plus.

Minimum qualifications

• 5+ years of Business consulting experience

• Configuration experience and Certifications with any of the following SuccessFactors modules: Performance & Goals, Learning, Career Talent Development, Succession, or Talent Intelligence Hub and Growth Portfolio

• 3+ years’ experience in product management or product ownership; at least some hands-on exposure to AI/ML products, intelligent automation, or SuccessFactors modules.

• Advanced degree in Business, Computer Science, Data Science, Human-Computer Interaction, or related field — or equivalent experience.

• Track record of implementing AI-assisted or automation solutions and fostering user adoption.

Why this role matters

You will help define how agentic AI improves HR experience and operational efficiency at scale. By acting as the link between business strategy and engineering delivery, you will ensure AI investments deliver measurable value while respecting enterprise controls, privacy and ethics.

Location: Buenos Aires, Argentina

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

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AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.