Full Time Teller, Holden, MA at Santander US in Holden, MA

Summary: Santander US is a global leader and innovator in the financial services industry. They are seeking a Teller who will assist with various financial needs, provide exceptional customer service, and process transactions while adhering to bank policies and procedures. Responsibilities: - Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs - Process transactions, including deposits, withdrawals, and transfers - Handle cash and maintain accurate cash drawer balances - Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations - Recognize opportunities and cross-sell bank products to deepen customer relationships - Engage customers and leverage digital tools to educate them on self-service options - Assist with custodianship, audits, and other operational tasks - Maintain a clean and organized work area, to create a welcoming environment for customers - Responsibilities may extend to supporting nearby branch locations based on business necessity Required Qualifications: - High school diploma, or GED- Required - 6+ Months Cash Handling experience - Required - 6+ Months Demonstrated customer service experience - Required - Excellent customer service skills and a passion for helping others - Ability to identify and escalate concerns of risk to appropriate channels - Ability to follow directions, policies, and procedures - Effective listening and communication skills - Comfortable in using digital tools and technology to enhance customer engagement - Energetic, organized and able to multi-task in a fast-paced, changing environment - Understands the necessity and value of accuracy and attention to detail - Computer proficiency and basic math skills - Ability to work branch hours, which can include weekends and evenings Preferred Qualifications: - Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred experience in Microsoft Office products Required Skills: Cash Handling, Risk Management, Fraud Prevention, Digital Tools, Microsoft Office Benefits: You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver., Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.