Full Time Teller, Methuen - Glen Forest, Methuen, MA

Summary: Santander is a global leader and innovator in the financial services industry. As a Teller, you will assist customers with various financial needs and transactions while providing exceptional customer service. Responsibilities: - Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs - Process transactions, including deposits, withdrawals, and transfers - Handle cash and maintain accurate cash drawer balances - Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations - Recognize opportunities and cross-sell bank products to deepen customer relationships - Engage customers and leverage digital tools to educate them on self-service options - Assist with custodianship, audits, and other operational tasks - Maintain a clean and organized work area, to create a welcoming environment for customers - Responsibilities may extend to supporting nearby branch locations based on business necessity Required Qualifications: - High school diploma, GED: or equivalent work experience - Required - 6+ Months Cash Handling experience - Required - 6+ Months Demonstrated customer service experience - Required - Excellent customer service skills and a passion for helping others - Ability to identify and escalate concerns of risk to appropriate channels - Ability to follow directions, policies, and procedures - Effective listening and communication skills - Comfortable in using digital tools and technology to enhance customer engagement - Energetic, organized and able to multi-task in a fast-paced, changing environment - Understands the necessity and value of accuracy and attention to detail - Computer proficiency and basic math skills - Ability to work branch hours, which can include weekends and evenings Preferred Qualifications: - Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education - Experience in Microsoft Office products Required Skills: Cash Handling experience, Customer service experience Important Skills: Digital tools proficiency, Attention to detail Nice-to-Have Skills: Multi-tasking ability, Basic math skills, Microsoft Office experience, Effective communication, Organizational skills