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CRM Dynamics – Dynamics 365 Customer Service… at Santander · Madrid
Skills
Job Description
CRM Dynamics – Dynamics 365 Customer Service Specialist - ODS
Country: Spain
IT STARTS HERE
Santander (http://www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.
Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class team and help us create unique value for our customers!
THE DIFFERENCE YOU MAKE
Open Digital Services is looking for an Microsoft Dynamics 365 Customer Service based out of Madrid.
We are looking for a professional with solid experience in Microsoft Dynamics 365 Customer Service to join our team and contribute to the development and optimization of our CRM platform.
The selected candidate will play a key role in the design, configuration, and customization of Dynamics 365 solutions, ensuring alignment with business requirements and platform best practices.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Configure and customize Microsoft Dynamics 365 Customer Service.
Design and implement solutions aligned with functional and business requirements.
Develop and extend platform capabilities using:
- JavaScript / TypeScript
- Custom plugins in .NET (C#)
- PowerApps Component Framework (PCF)
Integrate Dynamics 365 with external systems and services.
Ensure solutions follow Microsoft best practices in terms of performance, scalability, and maintainability.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Proven hands-on experience with:
Microsoft Dynamics 365 Customer Service (required)
Strong experience in:
- Configuration and customization of Dynamics 365 (required)
Practical experience with:
- JavaScript development within Dynamics 365 (required)
- Plugin development in .NET (C#) (required)
Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. (Required)
- Master's (Preferred)
Language
- English (Required)
Hard Skills
- Experience with TypeScript. (preferred)
- Experience with Dynamics 365 integrations and external services. (preferred)
- Knowledge of Power Platform (Power Automate, Power Apps) (preferred)
- Microsoft certifications related to Dynamics 365 or Power Platform (preferred)
Soft Skills
- Experience working in Agile environments (Scrum, Kanban).
- Familiarity with collaboration tools such as Jira.
- Strong analytical skills to evaluate functional requirements and align them with product capabilities.
- Ability to work autonomously, ensuring high-quality delivery.
- Strong communication and teamwork skills.
WE VALUE YOUR IMPACT
Your contribution matters, and it’s recognized. You can expect a fair, compettive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.
- We offer more than just a paycheck—our benefits are designed to support your life, your goals and your well-being, now and into the future.
- Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing
- We know family is everything. That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage.
- We’re enable our teams to go beyond through global opportunities and broad career paths.
- We believe in the power of helping. You can dedicate part of your working hours to volunteering.
- We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?
Open Digital Services is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), Madrid, Spain for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
For further information about your rights and data protection, please read the Open Digital Services Privacy Policy applicable to this type of data processing here