Customer Service Agent at SANI SIXT… · Durban

· Serve as the first point of contact, providing a professional, friendly and engaging customer experience that reflects the SANI Sixt brand

· Guide customers through the end-to-end rental process efficiently, ensuring clarity, convenience and satisfaction at every touchpoint

· Maintain a thorough understanding of all rental systems, procedures and SANI Sixt operational protocols

· Accurately prepare and process rental agreements with exceptional attention to detail

· Allocate and manage reservations in accordance with company standards and fleet availability

· Proactively promote and upsell value-added products and services to enhance the customer experience and maximize revenue

· Manage rental logistics, including overdues, due-backs, extensions and vehicle swop-overs in line with company policies

· Ensure all documentation is fully completed and compliant prior to any vehicle delivery, collection or exchange

· Conduct detailed vehicle inspections, accurately recording damages in line with SANI Sixt’s fair wear and tear guidelines

· Perform regular fleet inventory checks, ensuring vehicle availability and operational readiness

· Follow structured daily handover procedures to maintain seamless branch operations across shifts

· Identify and report operational or system inefficiencies promptly to minimize disruptions

· Handle all customer enquiries, concerns and complaints professionally, ensuring timely and satisfactory resolution

· Always uphold excellent telephone etiquette and communication standards

· Build strong, lasting customer relationships that encourage loyalty and repeat business

· Consistently deliver exceptional service, going the extra mile to accommodate reasonable customer requests

Achieve and exceed sales targets while maintaining a customer-first approach

Work Location: In person