Default template - global at Sage Publishing in Gurgaon, Haryana, IN

The Advertising Operations Coordinator plays a critical role in supporting Sage's global advertising sales business by ensuring the accurate execution, placement, and delivery of digital advertisements across assigned journal portfolios. This position serves as a key operational link between advertisers, sales teams, society partners, and internal stakeholders, helping safeguard advertising revenue through effective campaign management, quality control, and exceptional customer service.

Scope & Responsibility

The Advertising Operations Coordinator provides administrative support to the advertising sales operations of the global Commercial Sales department. This position ensures Sage's profitable growth by coordinating digital advertising in assigned journals and supporting the work of the Account Executives through administrative activities, providing customer service to internal and external stakeholders, and conducting quality reviews to ensure digital advertisements are executed accurately and without errors.

Key Responsibilities

Advertising Operations & Campaign Management

• Receive, review, process, and traffic digital advertising artwork across assigned journals and platforms.
• Ensure all advertising materials meet technical specifications, quality standards, and publication requirements before deployment.
• Coordinate advertisement scheduling and placement to ensure campaigns are delivered accurately and on time.
• Monitor advertising campaigns and resolve any placement, delivery, or technical issues promptly.

Quality Assurance & Revenue Protection

• Conduct thorough quality checks on advertising artwork, links, creative assets, and campaign configurations.
• Review live advertisements to verify correct placement, functionality, and adherence to client requirements.
• Identify and escalate discrepancies, ensuring corrective actions are implemented in a timely manner.
• Support revenue protection efforts by minimizing campaign errors, missed placements, and delivery issues.

Stakeholder & Customer Support

• Serve as a point of contact for advertisers, Account Executives, and internal stakeholders regarding campaign execution and artwork requirements.
• Provide responsive and professional customer service to internal and external customers.
• Collaborate with Sales, Advertising Operations, and Production teams to ensure smooth campaign delivery.
• Maintain strong working relationships with society partners, advertisers, and global commercial teams.

Administrative & Reporting Support

• Maintain accurate campaign records and documentation within relevant systems.
• Assist with reporting, data validation, and operational tracking activities.
• Support sales teams with administrative tasks related to advertising campaign execution and management.
• Contribute to process improvements aimed at enhancing efficiency, accuracy, and customer experience.

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Key Stakeholders

The Advertising Operations Coordinator works closely with:

• Advertising Operations Supervisor
• Senior Advertising Coordinator
• Account Executives
• Advertising Manager
• Digital Advertising Operations Manager
• Journal Advertisers
• Society Partners
• Commercial Sales Teams (US & UK)

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Skills & Competencies

• Strong attention to detail and commitment to quality.
• Excellent organizational and time-management skills.
• Ability to manage multiple campaigns and deadlines simultaneously.
• Strong customer service and stakeholder management capabilities.
• Effective verbal and written communication skills.
• Problem-solving mindset with a proactive approach.
• Ability to work collaboratively in a fast-paced, global environment.

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Desired Experience

• Experience in advertising operations, campaign management, digital publishing, customer support, sales operations, or related administrative roles.
• Exposure to digital advertising platforms, content management systems, or campaign trafficking processes is preferred.
• Experience coordinating with multiple stakeholders and managing competing priorities.
• Strong proficiency in Microsoft Office applications, particularly Excel.

Impact of the Role

This role has a direct impact on advertising revenue and client satisfaction by ensuring digital advertisements are executed accurately, delivered on time, and displayed as intended. Effective performance in this position minimizes revenue leakage, enhances operational efficiency, and supports the continued growth of Sage's global advertising business.

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Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.  As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.