Canine Resort Manager at Ruff Day Resort in Webster, NY

Resort Manager – Ruff Day Resort (Webster, NY) About the Role: Ruff Day Resort is seeking a results-driven Manager to lead our Webster location. We are a safety-first organization dedicated to providing high-quality care for our clients and their pets. In this role, you will oversee daily operations, drive profitable sales, and lead a dedicated team in a fast-paced, professional environment. Key Responsibilities: • Sales & Operations: Manage store marketing, budgets, and daily financial reporting (including deposits and inventory management). Collaborate with leadership to develop cost-effective displays and growth strategies. • Team Leadership: Lead hiring, onboarding, and training for staff. Manage weekly schedules, payroll, and performance incentives to maintain a motivated, high-performing team. • Customer Experience: Resolve customer needs with professionalism and grace. Ensure the facility remains a clean, safe, and hazard-free environment for all guests. • Event Coordination: Organize special resort functions and community events to drive engagement. Qualifications: • Recent experience in Veterinary Care or Dog Training is required. • Proven track record in staff supervision, scheduling, and payroll management. • Strong financial literacy with experience maintaining budgets. • Ability to remain calm and professional in a high-energy environment. • Availability: Must be able to work weekends, holidays, and evenings. What We Offer: • Comprehensive healthcare and retirement savings. • Paid Time Off (PTO). • Professional development opportunities. • A work culture that prioritizes work-life balance.