Accounts Assistant at Royal Lancaster London in London

Every number tells a story. Help us keep it balanced.

At Hotel Indigo K West Shepherd’s Bush, we believe behind every seamless guest experience is a detail-driven back-office team. As our Accounts Assistant, you’ll be a vital part of our Finance Department, ensuring accuracy, accountability and smooth financial operations. From processing invoices to resolving billing queries, your work keeps our numbers aligned and our service exceptional.

What’s Our Story?

We’re more than a lifestyle hotel, we’re a living reflection of Shepherd’s Bush. However, behind our personal service and bold brand, there is a Finance team that makes it all run like clockwork. That’s where you come in!

Here’s what you can look forward to as our Accounts Assistant:

Annual salary: £30,900

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Access to Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Process with precision – Raise and issue accurate invoices. Handle no-show charges, cancellations and guest account queries.
• Keep it reconciled – Manage UK and international commissions, reconcile booking.com charges, and support monthly commission accruals.
• Support compliance – Assist with intercompany invoices, month-end tasks, credit allocations, and financial risk assessments.
• Own guest and agent queries – Respond to invoice requests and billing issues quickly and professionally, ensuring smooth communication with travel agents, internal teams and guests.
• Teamwork in finance – Support the Financial Controller and wider team on ad hoc tasks, cover and month-end procedures as needed.
• Maintain standards – Ensure documentation is clear, accurate and filed in line with audit and internal control procedures.

What’s Your Story?

You’re a numbers-focused professional who values accuracy, organisation and teamwork. You’ll shine in this Accounts Assistant role if you bring:

• Previous experience in an accounts or finance assistant role, ideally in a hotel environment
• Familiarity with hotel systems such as Opera preferred
• Excellent attention to detail and ability to meet deadlines
• Clear, courteous communication, whether it’s dealing with colleagues, suppliers or guests
• A proactive, solution-focused approach to problem solving
• Confidence working both independently and collaboratively

If you’re ready to take the next step in your finance career and be part of a hotel that values both style and substance, this is your opportunity. Join us as an Accounts Assistant at Hotel Indigo K West Shepherd’s Bush and help ensure every number and invoice adds up to something exceptional.

All applicants must have existing rights to work status in the UK.