Business Technology Analyst at Royal Debit · Warsaw

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Are you a leader in customer services that is passionate about the entire journey? Do you excel in coordinating complex, multi-department operational processes that define an amazing customer experience? Are you passionate about technology and are not only able to solve immediate problems, but also innovate to prevent future challenges?

Responsibilities:

• Understand the end-to-end customer journey, ensuring that our business customers can integrate seamlessly with through various payment channels and API’s.
• Become the subject matter expert with in-depth knowledge of our API products to quickly facilitate customer inquiries. Inquiries vary from access requests to technical assistance for our API products and Payments.
• Collect customer feedback, provide insights to stakeholders, and find opportunities for continual improvement. Define metrics, run reports, and perform periodic audits to measure performance against best practices.
• Coordinate with internal teams and vendors to fulfill our customer’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
• Communicate events that may cause impact or degraded performance for our Payments and API products. Proactively communicate to the affected stakeholders.
• Look for ways to improve operational processes and the experience, both from an employee and customer viewpoint, and act as a key stakeholder in coordinating this work across all teams to enable an ultimate launch date.
• Assist with testing and readiness for the launch of the new operational processes, platform features, and enhancements by creating workflows, procedures, and training materials to prepare our Embedded Payments Customer Experience Professionals to work with customers.

Basic Qualifications:

• A Degree, or equivalent work experience.
• Positive, team-oriented attitude. Strong verbal and written communication skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.

Preferred Qualifications:

• Understanding of ITSM and AGILE methodologies.
• Experience in customer-facing support for API products and or Payments/Receivables.
• Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now.

Work schedule:

This role follows a schedule of four days per week, from Wednesday to Saturday, with 10-hour shifts. Working hours are 9:00 AM to 7:00 PM (local - Warsaw - time).

Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.