Customer Service Specialist at Rollins, Inc. in Forestville, MD

Summary: Orkin LLC provides pest control services and is seeking a Customer Service Specialist to support customers and branch operations. The role handles customer calls, schedules and optimizes technician service appointments, maintains accurate customer records, resolves service issues, and supports customer satisfaction.

Responsibilities:
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information

Required Qualifications:
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
- Be able to regularly lift and/or move up to 25 pounds

Preferred Qualifications:
- Previous experience in Customer Service or Sales preferred

Required Skills: Sales, Microsoft Office

Benefits: Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, 401(k) plan with company match, employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, tuition reimbursement, dependent scholarship awards, Industry leading, quality, comprehensive training program, Opportunities to volunteer and give back, All the tools you need to succeed