Branch Manager II Worcester Grafton St… at Rockland Trust · Worcester

BRANCH MANAGER II WORCESTER GRAFTON ST BRANCH Location: Worcester, MA, United States Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues, and communities every day. At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values-driven culture that encourages professional growth, innovation, and work-life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers. As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience as you build, coach, develop, lead, and motivate a dedicated team of professionals. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs. With a desire to help and serve both internal and external customers, you take responsibility for ensuring a positive customer experience by proactively identifying, reporting, and resolving customer issues. You are the leader of the branch, setting and modeling sales and service standards as you shape the future of our banking operations. What You’ll Experience: • Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive workplace where everyone is given the chance to succeed. • Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.  • Recognition & reward: We believe all colleagues should be recognized for their contributions. • Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers. • Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision, Pet Insurance, 401K retirement, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more. Who We Are:  At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities.  As one of The Boston Globe’s “Top Places to Work” since 2008, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we’ve built a workplace that enhances our colleagues’ lifestyle and inspires them to reach their full potential. For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts and New Hampshire, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts, New Hampshire and Rhode Island. What You’ll Do: • Take responsibility for managing a midsize retail banking center or specialty branch. • Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations. • Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch. • Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach. • Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals. • Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty. • Generate strong core growth results in existing branch location Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance. • Take responsibility for ensuring that customers consistently receive a world class customer experience with every branch staff interaction whether in person, over the phone, or through digital channels. • Utilize strong outside calling skills, ability to network in your market community, and online networking tools to focus on retention and cross-selling of existing business customers as well as prospecting new business.  • Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives. • Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment. • Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements. • Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area. • Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity. • Assume additional responsibilities as assigned by Senior Management. Required Qualifications: • The ideal candidate should possess Retail Banking experience in a sales environment with strong supervisory experience. • Minimum of 2 years of previous retail banking or retail sales management experience. • Outstanding verbal and written communication skills with strong leadership ability. • Thorough understanding around the requirements for a successful sales and service organization.  • High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions. • Ability to work within normal office requirements, with long periods of standing and continuous customer support. • Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate. • Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes. Preferred Skills/Experience: • College degree in business or finance, or equivalent experience.  Rockland Trust is the Bank Where Each Relationship Matters®. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.  Benefits & Culture Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well-being. Benefits include: competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more! At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pay Transparency Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good-faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends. Accessibility & Accommodations We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles. Now that you’ve heard a little bit about us, we’d love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.