Member Support Specialist at Rocket Carwash in Omaha, NE

Summary: Rocket Carwash is experiencing significant growth and is looking for a Member Support Specialist to join their team. This role focuses on creating exceptional customer experiences, maintaining operational excellence, and fostering a positive team environment.

Responsibilities:
- Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image, warmly greeting customers with a smile, addressing them by name, executing operational fundamentals with excellence, and extending a genuine invitation to return, all to create a personalized and memorable experience
- Build memorable connections with both current and potential members by checking in on their experience throughout their visit
- Prepare vehicles before they enter the wash tunnel, following all Standard Operating Procedures, paying special attention to hard-to-clean areas and clear hand signals to ensure a smooth and efficient process
- Conduct routine parking lot checks to ensure member carts are fully stocked with fresh towels and cleaners for interior use
- Maintain a clean and organized location. Complete all necessary side-work, housekeeping tasks, and any additional duties assigned by a manager or supervisor to maintain operational excellence
- Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success
- Maintain awareness and compliance with all safety regulations and policies
- May be asked to perform basic to intermediate-level technology tasks
- Perform other duties as assigned by leadership
- Treats others with respect and dignity at all times

Required Qualifications:
- Must be at least 16 years old; students are welcome and encouraged to apply!
- Individually lift objects off the ground weighing up to 50 pounds
- Safely work with a team to lift and maneuver items weighing up to 100+ pounds
- Stand, walk, or sit for long periods of time (up to 8 hours)
- Mobility to work in areas that require kneeling, crouching, or crawling
- Ability to work outside in varying weather conditions
- Be available to work various shifts and holidays, based on the needs of the business
- Operates with a high level of professionalism and integrity
- Conveys positivity and leads by example
- Has excellent communication and interpersonal skills
- Has the ability to work in a dynamic, fast-paced environment
- Has an eagerness to learn and adapt to new tasks and responsibilities
- Is team oriented and dependable
- Embraces opportunities for learning and growth within the company

Required Skills: Basic technology tasks