CDS Retention & Recertification… at Rockaway Home… · Mehlville

CDS Retention & Recertification Specialist

Job Summary:

Rockaway Home Care, a trusted name in home care and CDPAP services, is seeking a dedicated CDS Retention & Recertification Specialist to join our team in St. Louis, MO. As a key member of our Missouri Consumer Directed Services (CDS) office, you will be responsible for ensuring consumers receive high-quality services while promoting retention and recertification. With a strong focus on patient care and Medicaid expertise, you will play a vital role in keeping consumers enrolled, authorized, and well-served. If you're passionate about making a difference in the lives of others, we encourage you to apply for this rewarding opportunity.

Responsibilities:

• Check in with active consumers and caregivers to address concerns and prevent attrition
• Follow up with consumers at risk of leaving services and record the reason for departure
• Conduct timely recertification sessions, detailing necessary paperwork and ensuring completion
• Track recertification due dates and follow up until successful completion
• Collaborate with consumers to schedule reassessments and address Medicaid-related concerns
• Proactively identify and resolve Medicaid eligibility and authorization issues
• Process and submit additional hour requests, following up on decisions
• Maintain accurate documentation and timely recording of all calls and interactions
• Provide clear, patient-centered communication to consumers and caregivers

Qualifications:

• Proficient in making and taking a high volume of phone calls with a patient and respectful demeanor
• Experience in Medicaid, home care, healthcare billing, or a similar office role (equivalent experience considered)
• Strong organizational skills, able to track multiple deadlines and follow up until closure
• Ability to explain complex Medicaid and program requirements in simple terms
• Familiarity with Missouri Medicaid or CDS is a plus

Pay and Schedule:

• Full-time position, 9:00 AM – 5:00 PM, in-person work location at 4179 Crescent Drive, Suite A, St. Louis, MO 63129
• Competitive hourly rate of $20-$24

Join our team and become a part of our mission: "You're not a patient, you're family." If you're passionate about delivering exceptional patient care and making a difference in the lives of others, we invite you to apply for this rewarding opportunity.