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Business Process Expert at Roche · Sant…
Skills
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
About Our Team
We at Global Diagnostics Procurement (DOP) are a team of about 200 enthusiastic professionals, committed to driving value with our suppliers worldwide. From locations around the world and with a diverse and multicultural team, we source, manage our supplier base, develop & execute category strategies and constantly develop & digitize processes that enable us to best support our business to grow sustainably. If you aspire to make an impact and want to be part of a high performing and world-class Procurement team, this is for you.
We are DOP. At Roche, we do now what patients need next.
The Opportunity
Are you ready to optimize the global Demand-to-Pay landscape and drive the tactical execution of digital procurement innovations? As our Business Process Expert (BPE) located in Sant Cugat, Spain, you will take tactical and strategic ownership over complex business processes in the Demand-to-Pay space for DOP. In this role, you will analyze, design, and implement innovative solutions - including adjoining IT ecosystems like SAP and myBuy - to increase stability, reduce errors, and drive seamless process adoption across the global network.
Reporting Line: Reports directly to the Digital & Process Management Lead and is part of the Procurement Center of Excellence (CoE).
Wider team and stakeholders: You will manage cross-functional relationships across the DOP Leadership Team (DPLT), CoE LT, DOP Category, DOP Delivery, DOP Sourcing Teams, RSS Demand to Pay, Global Procurement, and external service providers.
Role Type: An Individual Contributor role blending tactical process execution with strategic design elements.
Impact: You drive departmental efficiency, process compliance, and effective change management. Specifically, you are accountable for:
- Process Optimization & System Integration: Managing and further developing complex business processes within the Demand-to-Pay landscape and designing efficient interfaces to other business processes.
- Innovation & Automation: Proactively identifying opportunities for process improvements, automation, and digitalization in close collaboration with Delivery, Category, Digital & Process Management, and RSS Demand to Pay.
- Project Leadership: Leading partial and overall projects independently, contributing to large local and global cross-functional teams, and independently designing workshops and training courses.
- Innovative Solution Design: Developing and analyzing innovative approaches to complex problems and system optimizations, verifying them at a global level, and guiding their local implementation.
- Process Optimization: Analyzing and implementing area-specific solutions to reduce critical errors, increase stability and productivity, and integrate Best Practices for optimal usage.
- Strategic Process Development & Knowledge Transfer: Driving continuous improvement through simple, fast, and agile business processes while acting as a Subject Matter Expert (SME) to ensure robust know-how transfer across the organization.
- Conflict & Exposure: Resolving matrix conflicts regarding competing project priorities or process expectations, while delivering high-frequency (monthly/quarterly) KPI updates - such as cycle times and compliance - to the CoE LT and DPLT.
Who you are
We look for positive, self-reflecting professionals with a solution-oriented "Can-Do" attitude and a clear focus on end-to-end perspectives.
- Education: A University degree with a business or life sciences focus is required; a Master's degree (MBA or equivalent) and professional certifications (such as CIPS) are highly preferred.
- Experience: Deep expert knowledge of procurement processes and systems (specifically SAP S/4HANA, GEP Smart / GEP Nexxe), coupled with a strong understanding of the broader procurement system and provider landscape.
- Process Expertise: Deep knowledge in the design, management, and continuous improvement of business processes, with a strong preference for direct experience in the Demand-to-Pay process. In addition, deep understanding of requirements collection and management.
- AI & Digitalization: Advanced knowledge in AI application and a strong affinity to explore AI-driven solutions broadly, particularly regarding the digital transformation of operations (Digital 2.0 / Industry 4.0).
- Change & Stakeholder Management: Proven ability for proactive stakeholder and change management, ensuring organizational understanding regarding ways of working and escalation management.
- Mindset & Soft Skills: Characterized by strategic, entrepreneurial thinking, you have the ability to work in a self-organized and motivated manner. You bring an open, collaborative mindset with excellent negotiation and conflict resolution skills, acting as a customer-oriented partner who fosters an open speak-up and error culture.
- Languages: Business-level fluency in English is required; German language skills are preferable.
Ready for the next step? We look forward to hearing from you.
Apply now to discover this exciting opportunity!
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.