IT Support Specialist at Robinson Engineering, Ltd. in Bolingbrook, IL

Summary: Robinson Engineering, Ltd. is looking for an IT Support Specialist to join their growing team. In this role, you will provide first-level technical support for employees across multiple office locations, focusing on desktop support, user assistance, and technical troubleshooting. Responsibilities: - Provide first-level technical support for desktop computers, laptops, printers, applications, and related technology for local and remote users - Respond to help desk tickets, troubleshoot technical issues, and escalate more complex problems when necessary - Install, configure, image, and deploy new computer systems, peripherals, and mobile devices - Assist users with password resets, account access requests, and basic software support - Support employee onboarding and offboarding by preparing devices, user accounts, permissions, and system access - Perform routine hardware maintenance, software updates, patching, and endpoint support activities - Collaborate with vendors and internal IT team members to resolve technical issues efficiently - Set up, test, and troubleshoot audio/visual equipment for meetings and organizational events - Maintain accurate documentation of support requests, hardware inventory, technical procedures, and resolutions - Support remote users through phone, email, remote access tools, and in-person assistance when needed - Assist with maintaining IT equipment inventory and lifecycle management processes - Participate in occasional after-hours maintenance or support activities when required Required Qualifications: - 1–3 years of hands-on IT support, help desk, or desktop support experience - Strong troubleshooting and customer service skills - Experience supporting Windows-based desktop and laptop environments - Familiarity with Microsoft 365 applications and user support - Experience with Active Directory account administration and password management - Basic understanding of networking, printers, and endpoint hardware support - Strong communication and documentation skills - Ability to prioritize and manage multiple support requests effectively - Ability to work independently and collaboratively within a team environment - Valid driver's license and ability to travel occasionally between office locations Preferred Qualifications: - Associate degree in Information Technology or related field preferred - Experience with Microsoft Entra ID (Azure AD) and Microsoft 365 administration - Experience with endpoint imaging and deployment processes - Familiarity with Microsoft Intune or endpoint management platforms - Experience supporting conference room and audio/visual technology - CompTIA A+, Microsoft, or related certifications preferred Required Skills: Windows desktop and laptop support, Microsoft 365 applications, Active Directory account administration, Password management, Printer support, Endpoint hardware support, Microsoft Entra ID (Azure AD) administration, Endpoint imaging and deployment, Microsoft Intune, Audio/visual technology support, CompTIA A+ certification, Microsoft certification, Networking basics Benefits: Multiple health insurance options with low premiums, Company paid vision, dental, LTD/STD and life insurances, Profit sharing and a 401(k) with a match, Paid day off for your birthday, Access to company condos in WI, MI and MO, Annual family and corporate outings, Wellness events, Technology stipends and computer purchase subsidies, Paid time off for volunteering, Annual drives for local nonprofits and STEM partnerships with schools and student organizations, Various company events like family zoo days, happy hours, our annual softball game, monthly office events like National Pie Day (3.14), potlucks or showing your support for your favorite Chicago baseball team