Operation Supervisor at RMA Group… · Location…

Operational Supervision

• Supervise the daily operations across multiple service workshops, OSC, ensuring consistent service quality and efficiency.
• Monitor workshop productivity, service turnaround time (TAT), and job card accuracy.
• Coordinate parts availability and logistics to minimize downtime and delays.
• Implement and ensure compliance with standard operating procedures (SOPs).
• Work coordination with fleets and insurances.

Team Leadership & Development

• Manage and support workshop supervisors and service advisors.
• Conduct performance reviews, training sessions, and coaching for technical and non-technical staff.
• Promote a culture of teamwork, accountability, and continuous improvement.

Customer Service Excellence

• Resolve escalated customer issues and complaints promptly and professionally
• Monitor customer satisfaction levels and implement improvements based on feedback.
• Ensure front-line staff maintain high standards of communication and professionalism.

Performance Monitoring & Reporting

• Track and report KPis such as workshop efficiency, productivity, revenue per job card, and customer satisfaction scores.
• Analyze performance trends and implement corrective actions when targets are not met
• Provide regular reports to senior management on operational performance and improvement plans.

Compliance & Safety

• Ensure workshops comply with health, safety, environmental, and legal standards.
• Audit workshop processes for adherence to manufacturer and company policies.

If you are interested, please send your CV to:

• Contact HR at: 070 790 890
• Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career
• Email: recruitment.kh@rmagroup.net